Team Lead, Digital Marketing

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

We are looking for a Team Lead, Digital Marketing to support our email marketing endeavors (Eloqua) and drive the ongoing growth and success of the JLL business. This role combines hands-on digital marketing expertise with people management responsibilities, leading a team of digital marketing professionals.

People Management & Leadership Responsibilities:

Lead and mentor a team of 5-7 digital marketing professionals, providing guidance on career development, performance management, and skill enhancement

Conduct regular one-on-one meetings, performance reviews, and goal-setting sessions with direct reports

Recruit, onboard, and train new team members in digital marketing best practices and JLL processes

Foster a collaborative team environment that encourages innovation, continuous learning, and professional growth

Delegate tasks effectively while maintaining accountability and quality standards across team deliverables

Provide coaching and feedback to help team members develop technical and soft skills

Manage team workload and capacity planning to ensure optimal resource allocation and deadline management

The Team Lead will oversee the execution of all business processes for building product release plans and their expansion, while managing team performance and development. You'll support the digital team to deliver important email marketing campaigns, governance initiatives, and coordinate with marketing teams across different regions.

Team Leadership & Collaboration: As a people manager, you'll be responsible for building and maintaining a high-performing team culture. Your leadership will be crucial in ensuring efficiency, consistency, and timely delivery of projects. Managing team dynamics, resolving conflicts, and facilitating cross-functional collaboration with design, website teams, business users, product owners, and stakeholders will be core to your role.

Required Experience & Qualifications:

7-9 years of experience in email marketing

Experience in performance management, coaching, and talent development

Breadth of transferable skills with strong leadership capabilities

Essential Leadership Qualities:

Exceptional people management and team building skills

Ability to motivate and inspire team members while maintaining high performance standards

Strong conflict resolution and problem-solving abilities

Experience in resource planning and team capacity management

A good eye for detail with strong delegation skills

Process driven with ability to establish team workflows and standards

Proven ability to develop talent and succession planning

Thrive on meeting tight deadlines while supporting team members under pressure

Technical & Operational Leadership:

Previous experience working in Email Marketing platforms – Eloqua preferred

Ability to train and upskill team members on marketing automation platforms

Experience working with international teams and managing distributed teams

Business standard English (written and spoken) a must

Superior communication skills for team meetings, presentations, and stakeholder management

Strong quantitative, strategic, and data visualization skills with ability to teach these skills to others

Working knowledge of HTML/CSS with capability to mentor team on technical skills

Team Management & Project Leadership: As an efficient and productive team leader, you'll manage multiple functions across timelines while ensuring your team has a comprehensive understanding of project management, especially related to various digital functions such as Social Media, Eloqua, Website Analytics, and more.

Key Team Leadership Responsibilities:

Lead project teams in planning, scheduling, and work delivery, including completion of timelines and cost estimates

Manage team performance against strict turnaround times while fostering a problem-solving approach

Keep the team updated on new innovations and services in the industry through regular training and knowledge sharing

Conduct team meetings, sprint planning, and retrospectives to ensure continuous improvement

Guiding and Developing Teams: As the people manager in charge, your overall support to ensure team efficiency, consistency, and timely delivery of projects will be crucial. Leading cross-functional teams, including design and website teams, as well as managing relationships with business users, product owners, and stakeholders, will be part of your daily responsibilities. You will drive team adoption of agile designs and engineering practices while mentoring team members in automated testing, risk management, and standardization.

Team Development & Training:

Develop individual development plans for each team member

Organize training sessions on marketing automation tools and best practices

Create standard operating procedures and ensure team adherence

Monitor team productivity and implement improvement strategies

Facilitate knowledge sharing sessions and cross-training initiatives

Stakeholder Management & Team Representation:

Represent your team in senior leadership meetings and strategic planning sessions

Manage upward communication regarding team performance, challenges, and What we can do for you.

At JLL, our purpose is to shape the future of real estate for a better world.

We make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. As a people manager, you'll have additional opportunities for leadership development, management training, and career advancement into senior leadership roles. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package, plus management incentives and team performance bonuses.

Apply today to lead and inspire the next generation of digital marketing professionals at JLL

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.