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2 weeks ago
About Goodera:
Goodera is the world's leading employee volunteering platform, powering companies to scale employee volunteering experiences globally through our innovative technology platform and unique operating model. With a presence in over 100 countries and support for 30+ languages, we connect over 500 clients—including 60+ Fortune 500 companies—with meaningful volunteer opportunities tailored to their communities. To date, our impact has reached over 10 million beneficiaries, powered by 1 million+ employee volunteers and a network of 50,000+ nonprofit partners. Growing at 100% year on year, we are backed by top investors including Zoom Ventures, Elevation Capital, Nexus Venture Partners, Omidyar Network, and Ursula Burns.
Role Brief:
As a Program Manager at Goodera, you will play a vital role in ensuring the seamless execution of volunteering events for our clients. You'll be responsible for coordinating across teams, maintaining accurate event data, and managing logistics to deliver high-quality experiences for volunteers worldwide. This is a detail-oriented role that requires strong communication, organizational, and problem-solving skills.
Key Responsibilities:
- Maintain accurate and up-to-date shipping and event data in internal systems used by Program Managers and Customer Success Managers.
- Update and manage the central event tracker by working with sub-teams in the Experience team; ensure data completeness and accuracy (a key performance metric).
- Maintain client context information and relay event-related details to the Experience team for smooth planning and execution.
- Monitor internal systems to track shipping requirements and coordinate with the logistics team to ensure timely dispatch of event materials.
- Create clear and comprehensive event briefs (for outdoor, kiosk, or other formats) to enable hosts to deliver engaging events.
- Review and quality-check final event materials such as presentations and "Know Before You Go" (KBYG) documents to ensure excellence.
- Act as the liaison between Logistics, Customer Success Managers, and Experience teams—resolving last-mile issues related to shipments, collaterals, or other event requirements.
SKILLS AND EXPERTISE:
- A relevant Bachelor's or Master's degree.
- Up to 4 years of full-time work experience.
- Passion for social impact and belief in the impact that can be delivered by purpose-led engagement of the workforce.
- Highly organized with strong attention to detail and a knack for problem-solving.
- Excellent communicator who can coordinate effectively across multiple teams and stakeholders.
- Comfortable working with data and internal tools to maintain accuracy and efficiency.
- Bias for action, high energy, perseverance, low ego and boundaryless behaviour to propel the team and organization forward.
