Sales & Support Executive – Flights
7 days ago
Location: Mumbai, India
Salary Range: ₹30,000 – ₹45,000 per month (depending on experience)
Industry: Online Travel / Airline Ticketing
About
is a fast-growing online travel platform focused on flight ticketing and seamless travel solutions. We're expanding our operations team in Mumbai to deliver excellent service to our customers and partners.
Key Responsibilities
- Ticketing & Reservations:
- Issue, reissue, and cancel domestic and international flight tickets.
- Handle refunds, itinerary changes, and fare recalculations accurately.
- Use GDS/airline systems (Amadeus, Sabre, Galileo, etc.) to find and book the best fares.
- Customer & Trade Support:
- Assist customers and travel partners via phone and email on booking-related queries.
- Provide accurate information on fares, flight schedules, and special service requests.
- Ensure seamless post-booking support and problem resolution.
- Operational Excellence:
- Maintain updated records of all bookings and transactions.
- Coordinate with airlines for fare rules, schedule changes, and operational updates.
- Support the sales team with group bookings, corporate accounts, and reporting.
Required Qualifications & Experience
- Minimum 1–3 years of experience in the airline/travel industry (reservations, ticketing, sales support, or similar).
- Hands-on knowledge of GDS systems (Amadeus, Sabre, Galileo, etc.).
- Strong understanding of airline fare rules, ticketing processes, and refund procedures.
- Excellent verbal and written communication skills in English.
- Proficient in MS Office (Word/Excel).
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
Preferred Skills
- Familiarity with group bookings, corporate travel, and online travel platforms.
- Problem-solving mindset and strong attention to detail.
- Ability to build positive relationships with customers and partners.
What We're Looking For
- Only candidates from the airline or travel industry will be considered.
- Self-motivated team players with a passion for delivering outstanding service.
- Willingness to learn and grow with a fast-scaling online travel brand.
Why Join
- Be part of a young and ambitious travel-tech company.
- Competitive salary with opportunities to grow.
- Exposure to multiple facets of the travel and airline business.
Job Type: Full-time
Pay: ₹30, ₹45,000.00 per month
Experience:
- ticketing and customer support: 2 years (Preferred)
Language:
- English (Preferred)
Work Location: In person
Speak with the employer
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