retail sales executive

3 days ago

Gandhipuram Coimbatore Tamil Nadu, India SHRI ARTHI JEWELLERY Full time ₹ 3,60,000 per year

Job Summary:A Jewellery Sales Executive is responsible for driving sales and providing excellent customer service within a retail jewellery store. The role involves assisting customers in selecting jewellery, handling sales transactions, maintaining product displays, and building strong customer relationships.

Key Responsibilities:

  • Customer Service & Sales:
  • Greet customers warmly as they enter the store and offer assistance.
  • Understand customer preferences and provide personalized recommendations.
  • Demonstrate jewellery products, explaining their features, pricing, and value.
  • Close sales transactions and process payments accurately.
  • Address customer inquiries and resolve issues or concerns promptly.
  • Product Knowledge & Demonstration:
  • Maintain an in-depth understanding of the store's jewellery collection, including diamonds, gemstones, gold, and other precious metals.
  • Educate customers on jewellery care, certifications, and authenticity.
  • Stay updated on market trends and new product arrivals to provide knowledgeable service.
  • Sales Targets & Reporting:
  • Achieve or exceed monthly sales targets set by management.
  • Prepare daily sales reports, record sales, and submit them to the store manager.
  • Contribute to promotional activities and support marketing campaigns.
  • Inventory & Visual Merchandising:
  • Assist in maintaining proper stock levels, conducting inventory checks, and managing stock reorders.
  • Help in arranging and maintaining the jewellery display to ensure it is visually appealing and attracts customer attention.
  • Ensure that all displayed products are clean, polished, and in excellent condition.
  • Customer Relationship Management:
  • Build strong relationships with customers to encourage repeat business and referrals.
  • Contact customers to inform them about new arrivals, special promotions, or exclusive offers.
  • Follow up with customers after sales to ensure their satisfaction and address any feedback.
  • Operational Support:
  • Assist in the daily operations of the store, including opening and closing procedures.
  • Maintain a clean and organized store environment.
  • Handle paperwork related to sales, warranties, and repairs as needed.

Eligibility:

  • High school diploma or equivalent (Bachelor's degree in Business or related field is a plus).
  • 1-2 years of retail sales experience, preferably in jewellery or luxury goods.
  • Strong communication and interpersonal skills.
  • Knowledge of jewellery and gemstones is preferred.
  • Ability to work in a fast-paced environment and manage time effectively.
  • Proficiency in using point-of-sale (POS) systems and Microsoft Office Suite.

Skill Set Required:

  • Sales & Negotiation Skills: Ability to close sales deals and maximize revenue.
  • Customer Focus: Dedication to providing excellent customer service.
  • Attention to Detail: Ability to maintain a keen eye for aesthetics and quality.
  • Teamwork: Willingness to work collaboratively with other staff members.
  • Problem-Solving: Capable of handling customer complaints and resolving issues smoothly.

Working Conditions:

  • Flexible to work during weekends, holidays, and special events.
  • Ability to stand for extended periods during working hours.
  • Maintain a professional appearance in line with company standards.

Job Types: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Flexible schedule
  • Food provided
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Provident Fund

Work Location: In person

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