Sales Senior Executive

• Role Objective
• Actively support in achieving store targets through an in-depth understanding of the business, customers and competitors, to facilitate sustained growth and profitability of the business.
• Primary Responsibilities
• Sales and Customer
• Responsible to achieve the individual sales target and execute the company's strategies to enhance the stores profit.
• Greet and receive customers in a welcoming manner, engage with them to understand their requirements.
• Direct customers by escorting them to counters, introducingvarious products, and influencing customers buying decisions.
• D rive sales through the engagement of customers through suggestive selling by building their confidence.
• Conduct remote selling activities (sales through video calls, etc.) as and when requested by superiors in order to maximize customer reach.
• Perform priority selling in case of aged stock in order to minimize the same by keeping customer satisfaction intact. Perform cross selling/cross promotion to HNI Customers by introducing them to all product categories of Malabar Gold Diamonds.
• Understand handle queries and complaints of the customer and address them with the right solution.
• Provide excellent customer service, educate customers on benefits Malabar Promises and product details (e.g., product name, features, making charge, stone charge, etc.) to ensure customer delight in each sale.
• Pack products in front of the CCTV camera for orders received through online channels in order to maintain security protocol.
• Receive customer returns after purchase and Old Gold by cross checking the terms and conditions and performing the necessary quality checks.
• Gather feedback from customers or prospects and share it with the Manager for business improvement.
• Ensure the accurate entry of customer details (e.g., name, address, date of birth, etc.,) after purchase to keep an accurate database of the customers.
• Check for accuracy of the product details, weight, invoice after the sale in order to provide the customer with the right product and its details.
• Schemes Inform the customers on special offers and take steps to e nroll maximum customers in various schemes.
• Support customers in the scheme opening process and help with customer purchase against scheme balance Create Advance customer profiles in the system and facilitate the enhancement of advances by the customers.
• Customer Order Management Coordinate the order placement of customer orders to respective SCM/MBMG via OMS software in order to ensure on time delivery.
• Stock Count tally the stock on a daily basis and record the opening stock and closing stock in the section allotted. Transfer the stock to the locker daily and ensure that ornaments are handled with care.
• Report the sold stock to the section head for maintaining inventory; ensure timely stock replenishment.
• Work area Display Execute all visual merchandising guidelines with respect to display and presentation of products within the store and maintain the quality and freshness of the same Ensure safety of jewelry displayed to customers and communicate any abnormal incident promptly to the superiors .
• Marketing Generate customer leads and increase customer footfall.
• Call invite customers and leads to visit the Store especially during product exhibitions, promotional events/campaigns, etc.
• Support the in-store team in event management and product exhibitions in order to engage the target audience and proper delivery of the messaging of the event.
• Build awareness of theproducts and services provided by thecompetitors, update product knowledge, and inform superiors about the latest trends in the market.
• A ssist in BTL marketing. Internal process Adhere to the company grooming standards and exhibit professionalism in appearance, behavior, and in interactions with customers and team members.
• Ensure adherence to the standard operating procedures and cost-effective practices undertaken in the store.
• Prepare reports of sales data and submit them to Senior Management as and when required.
• People development Acquire knowledge in all sections of the store such as billing, cash, OMS, packing, etc.
• Continuously strive for self-development by actively seeking opportunities for growth.

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