Process Associate

We are seeking a detail-oriented and proactive Process Associate to join our Team. The ideal candidate will be responsible for integrating tax software with in-house applications, ensuring compliance with the latest tax regulations, and providing technical support to both internal teams and end-users. This role requires strong problem-solving skills, a willingness to learn, and the ability to work collaboratively in a fast-paced environment.About the Role:

• Integrate tax software solutions with in-house applications.
• Update applications in accordance with new and evolving tax laws.
• Troubleshoot issues, implement fixes, and manage updates across various environments.
• Coordinate with internal staff and end-users to address concerns and requirements.
• Respond promptly to reported issues and provide effective resolutions.
• Achieve assigned targets and goals with accuracy and efficient planning.
• Prepare and execute test cases and test plans for software updates and integrations.
• Maintain comprehensive documentation of processes and resolutions.

About You:

• Bachelor's degree in computer science, Information Technology, Commerce or a related field.
• Experience in tax software integration and application development is preferred.
• Familiarity with US tax laws and regulations is an advantage.
• Moderate proficiency in MS Office tools (Excel, Word, Outlook, etc.).
• Basic knowledge of SQL and experience with SQL Server Management Studio.
• Experience with software testing and quality assurance processes.
• Familiarity with third-party applications is an added advantage.
• Experience or knowledge of decision tables is an added advantage.
• Strong written and verbal communication skills.
• Excellent interpersonal skills to promote a positive work environment.
• Effective time management and ability to prioritize tasks.
• Good analytical and decision-making abilities.
• Quick learner with adaptability to new challenges.
• Ability to work collaboratively within a team.
• Willingness to work extended hours and on holidays, as required.

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What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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