general manager

3 days ago

Tada, Andhra Pradesh, India Ilara Hotel and spa Chennai Full time ₹ 4,02,000 - ₹ 16,19,669 per year

eadership & Operations Management

  • Oversee the overall day-to-day operations of the hotel to ensure smooth functioning across all departments.
  • Lead, mentor, and motivate department heads to achieve high performance and operational excellence.
  • Establish and implement standard operating procedures (SOPs) in line with the brand's quality and service standards.
  • Monitor guest satisfaction levels and address feedback promptly to maintain superior service quality.

2. Financial Performance & Budgeting

  • Develop annual budgets, forecasts, and business plans in coordination with the corporate office.
  • Drive revenue growth through strategic sales, marketing, and yield management initiatives.
  • Monitor financial performance, control costs, and optimize profitability while maintaining service excellence.
  • Ensure compliance with accounting and financial reporting standards.

3. Guest Experience & Quality Assurance

  • Maintain the highest level of guest satisfaction by ensuring personalized service and attention to detail.
  • Review guest feedback and implement improvement plans to exceed expectations.
  • Oversee quality control in all aspects of operations—rooms, food & beverage, spa, and other guest services.

4. Human Resources & Team Development

  • Recruit, train, and develop staff to build a motivated, guest-focused team.
  • Foster a positive work culture that encourages teamwork, accountability, and professional growth.
  • Conduct regular performance evaluations and identify training needs for continuous improvement.

5. Sales, Marketing & Brand Development

  • Collaborate with the marketing team to position the hotel effectively in local and national markets.
  • Build strong relationships with corporate clients, travel partners, and event organizers.
  • Develop promotional strategies and partnerships to maximize occupancy and brand visibility.

6. Compliance & Safety

  • Ensure the property adheres to all legal, health, safety, and environmental regulations.
  • Maintain high standards of hygiene, security, and risk management across the property.
  • Implement sustainability practices aligned with the brand's eco-friendly initiatives.

7. Strategic Planning & Growth

  • Work closely with senior management to define and execute the hotel's strategic goals.
  • Analyze market trends, competitor activities, and guest preferences to identify new opportunities.
  • Uphold the brand's vision and ensure every aspect of the hotel reflects Ilara's core values and hospitality philosophy.

Job Types: Full-time, Permanent

Pay: ₹402, ₹1,619,669.14 per year

Work Location: In person

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