Operations Manager

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Property & Asset Management Manager – Operations Objective of the role:undefinedo   Manages Site Operations to focus on the following benchmark pillars while they perform their assigned goals –§  Brand§  Clients§  People and Values§  Platformundefined Operational Excellence and Quality Management Ensure all properties meet or exceed defined quality standards Implement and maintain effective property management systems Achieve target scores in internal and external audits Successfully manage transitions from project teams to operations & maintenance teams Proactively manage site operations and maintenance activities Effectively handle escalations Client Relationship Management Maintain regular interaction and review sessions with clients Ensure timely sharing and review of Daily Management Reports (DMRs) and Monthly Management Reports (MMRs) Achieve high client satisfaction scores Vendor Management Conduct regular vendor performance reviews and evaluations Ensure vendors meet quality and service level standards Technology Implementation and Innovation Drive the implementation of IT tools and AI in day-to-day operations Support the rollout and implementation of SOPs, Preventive and Reactive Complaint Management Software, and other IT tools (e.g., KADence, CMO, FSI Go, etc.) Compliance and Risk Management Assist in maintaining and renewing site-related Building Statutory Compliances Support administrative, compliance, and legal documentation requirements Ensure timely completion of snagging and de-snagging verification assignments Financial Performance Monitor and ensure timely submission of invoices to clients Track payments from clients and maintain strict DSO (Days Sales Outstanding) Monitor and control payroll inputs and related allocation queries Team Management and Development Actively involve and engage with the site team Monitor people platforms (e.g., Workday) for team management Coordinate with Subject Matter Experts (SMEs) for planned service reviews and audits Business Development Support Provide support on visits for BD queries Contribute inputs for BD proposals as required Contract Management Track site agreements and initiate necessary renewal processes Ensure timely communication with the team regarding contract renewals Continuous Improvement Implement best practices across the cluster Identify and propose innovative solutions to improve operational efficiencyThe above KRAs encompass the key responsibilities you've outlined and provide a framework for evaluating the goals assigned to you. Location: On-site –Hyderabad, TSScheduled Weekly Hours:40If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.