Receptionist

3 days ago


Uttam Nagar East DelhiNCR, India Palazzo Inn Services Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

The Receptionist at Hotel Palazzo Inn is the first point of contact for our guests, responsible for providing exceptional customer service, handling check-in and check-out procedures efficiently, managing reservations, and ensuring a smooth guest experience from arrival to departure.

Key Responsibilities:

  • Welcome and greet guests in a warm, friendly, and professional manner.
  • Manage guest check-in and check-out processes using the hotel's property management system.
  • Handle room reservations, cancellations, and modifications accurately.
  • Respond promptly to guest inquiries in person, by phone, and via email.
  • Maintain a clean and organized front desk area.
  • Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
  • Process payments, maintain accurate cash handling, and prepare daily reports.
  • Resolve guest complaints efficiently and escalate issues to management when necessary.
  • Provide information about hotel amenities, local attractions, and transportation options.
  • Ensure compliance with hotel policies, safety standards, and confidentiality procedures.

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