Engineer - Customer Quality (Automobile)

3 days ago

Pune, Maharashtra, India BVR People Consulting Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role & responsibilities

  • Act as the primary quality contact between customers and internal teams for all product quality concerns.
  • Monitor and evaluate customer feedback, complaints, and returns; drive timely resolution.
  • Conduct root cause analysis (RCA) and implement corrective & preventive actions (CAPA) using quality tools (8D, 5 Why, Ishikawa, etc.).
  • Ensure assembly line quality assurance through in-process audits, defect analysis, and corrective actions.
  • Inspect, validate, and support development of plastic parts and assemblies to meet customer requirements and specifications.
  • Support PPAP (Production Part Approval Process), APQP, FMEA, MSA, and SPC documentation for customer projects.
  • Collaborate with design, production, supplier quality, and manufacturing engineering teams to ensure smooth production and quality delivery.
  • Conduct customer audits, line audits, and product audits as per quality standards.
  • Work with suppliers and internal teams to resolve quality issues related to plastic injection molding, painting, plating, or assembly defects.
  • Track and report key quality KPIs such as customer complaints, rejection rates, PPM, warranty issues, etc.
  • Provide technical support to assembly line teams in problem-solving and quality improvements.

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