Sr Executive

2 weeks ago


Bengaluru, Karnataka, India Outpace Consulting Services Full time ₹ 2,40,000 - ₹ 5,04,000 per year

Hi We are looking forward to hire Customer/Technical Support in BangalorePlease go through the JD and Apply. We shall call back the relevant profiles.Key Highlights : Minimum 1 yr Exp in Customer SupportSalary Range (CTC) : 4.2 LPA MAXExcellent Communication Skills Required> Interview Mode : VirtualWhatsapp Hi to Responsibilities:Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.Problem-Solving: Identifying the root cause of problems and implementing solutions.Documentation: Keeping records of customer interactions, issues, and solutions.Escalation: Knowing when to escalate complex issues to more experienced technicians or managers.Customer Satisfaction: Ensuring customers are satisfied with the level of support provided.Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware.Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing.Teamwork: Collaborating with other support team members and internal departments.Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs.Skills:Technical Skills: Proficiency in computer systems, software, and hardware.Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers.Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process.Communication Skills: Clear and concise communication, both written and verbal.Technical Documentation: Ability to create and maintain technical documentation.Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware.Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively.Analytical Skills: Ability to analyze technical problems and identify root causes.Teamwork and Collaboration: Ability to work effectively with team members and internal departments.



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