Social Media Engagement Specialist

2 days ago

Navi Mumbai, Maharashtra, India Zefi Agency Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & responsibilities

Role Overview: We're seeking dynamic individuals to join our digital engagement team, managing brand presence across various social media platforms and online communities. This is an excellent opportunity for fresh talent to build expertise in digital marketing and social media management.

Key Responsibilities:

  • Engage with online communities and respond to customer inquiries across multiple social media platforms
  • Monitor brand mentions and maintain positive online reputation
  • Create and curate engaging content for social media channels
  • Respond to customer reviews and feedback in a professional manner
  • Handle email-based customer communications and support
  • Track engagement metrics and report on social media performance
  • Collaborate with team members to maintain consistent brand voice

Preferred candidate profile

Demographics:

  • Age: 18-25 years
  • Education: 12th pass to Graduate (any stream)
  • Experience: 0-2 years (freshers preferred)
  • Location: Thane, Mumbai, Navi Mumbai, or nearby areas

Core Competencies:

  • English Proficiency: B2+ level (upper-intermediate to advanced)
  • Typing Skills: Minimum 45 WPM with accuracy
  • Technical Skills: Computer literate, comfortable with internet navigation
  • Communication: Clear verbal and written communication

Personality Traits:

  • Social media enthusiast with genuine interest in online communities
  • Detail-oriented and patient for customer engagement
  • Proactive learner willing to adapt to different platforms
  • Professional demeanor in digital communications
  • Ability to work independently with minimal supervision

Required Skills:

  • Excellent English communication (written and verbal)
  • Fast and accurate typing abilities
  • Strong understanding of social media platforms and online etiquette
  • Basic computer skills and internet proficiency
  • Customer service orientation with problem-solving mindset
  • Ability to multitask and manage multiple platform engagements

What We Offer:

  • Competitive starting salary with guaranteed annual increments
  • Quarterly performance bonuses based on achievements
  • Comprehensive training on social media tools and strategies
  • Professional development in digital marketing
  • Initial WFH setup transitioning to office-based work environment
  • Collaborative team culture with growth opportunities

Ideal for: Recent graduates or career starters passionate about social media and digital communication, looking to build expertise in a growing field.

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