Member Relations

4 days ago

Bengaluru, Karnataka, India theaims Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title:

Member Relations & Communication Specialist

Job Summary:

This dynamic role blends student outreach and admissions counselling with digital engagement and international member relations. The candidate will manage end-to-end student admissions while enhancing visibility through social media and offline initiatives. Additionally, they will oversee global member engagement.

Key Responsibilities

Social Media & Digital Engagement

  • Drive social media engagement related to admissions, events, and outreach initiatives.
  • Collaborate with the design/content teams to create engaging posts, videos, and updates.
  • Promote events, summits, and member highlights via digital channels.
  • Monitor campaign performance and suggest improvements.

 Member Relations

  • Manage relationships with existing members globally.
  • Coordinate onboarding of new members including application support.
  • Ensure regular communication through newsletters, updates, and personal outreach.
  • Liaise with international stakeholders for summits, meetups, and forums.
  • Represent us in networking events and collaborative platforms.
  • Maintain and update the central member database and engagement tracker.
Skills & Qualifications
Must-Have
  • 2–4 years of hands-on experience in social media management and member relations, preferably within hospitality or membership-driven brands.
  • Strong written and verbal communication skills, with a flair for crafting on-brand social copy and member outreach messages.
  • Proficiency in social media scheduling tools (Hootsuite, Buffer, Sprout Social) and basic graphic/video editing (Canva, Adobe Spark).
  • Experience with CRM or membership platforms (Salesforce, HubSpot, Zoho) and email marketing tools (Mailchimp, Sendinblue).
  • Data-driven mindset: ability to interpret social analytics (engagement rate, reach, member retention) and translate insights into actionable tactics.
Preferred
  • Background in digital campaigns with on-site experiences.
  • Knowledge of SEO best practices for social content and familiarity with paid social advertising (Facebook Ads, Instagram Promotions).
Benefits & Culture Highlights
  • Collaborative on-site work environment with peer mentoring and cross-functional exposure to events, marketing, and operations.
  • Competitive compensation, performance bonuses, and membership perks for our premium hospitality services.
  • Opportunities for professional development, industry conferences, and in-house training.

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