
gm - crm
2 weeks ago
Role & responsibilities
- Supervision of generation & authorization of all customer documentation such as agreements, invoices, money receipts. possession documents etc
- Day to day management of back office operations
- Maintenance of updated customer files, record keeping and maintaining a file retrieval system
- Effective closure of customer queries/complaints
- Effective coordination with sales team for smooth operations
- Generating & monitoring post Sales MIS
- Responsible for quarterly update of Sales related data as required under RERA
- Document and maintain SOPs for Back office operations
Preferred candidate profile
Female candidate preferred, min 5 years Heading the function in real estate residential builder company
- Excellent communication skills written as well as verbal
- Proficiency in MS Office
- Customer focus and quality orientation
- Coordination and conflict resolution skills
- Efficient handling of a team
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