Telecaller & Counsellor

6 days ago

Kothapet Hyderabad, India Prime Education And Immigration Full time ₹ 4,00,000 - ₹ 6,00,000 per year

1. Student Interaction & Counselling

  • Contact potential students through calls, WhatsApp, and emails to explain overseas education opportunities.
  • Counsel students regarding universities, programs, admission requirements, and study destinations (UK, USA, Canada, Australia, etc.).
  • Assess students' educational background, interests, and financial capability to suggest suitable study options.
  • Guide students on the complete admission process — from application submission to visa documentation.

2. Telecalling & Lead Management

  • Make outbound calls to prospective students and respond promptly to inbound inquiries.
  • Maintain a database of leads and follow up regularly to ensure conversion.
  • Handle student queries effectively to build trust and maintain strong communication.
  • Achieve daily/weekly call and conversion targets set by management.

3. Coordination & Team Support

  • Coordinate with admission, marketing, and visa teams for smooth processing.
  • Update students on the status of their applications and visas.
  • Participate in training sessions, university webinars, and education fairs.

4. Customer Relationship Management

  • Build and maintain positive relationships with students and parents.
  • Provide accurate information and guidance to enhance student satisfaction.
  • Handle post-admission follow-up and support for pre-departure formalities.

5. Reporting & Analysis

  • Maintain records of daily calls, inquiries, and conversions.
  • Prepare periodic reports on student inquiries, applications, and admissions.
  • Provide feedback to management for process improvement.

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