Operation Lead, AVP

Role Description

Supervises & monitors day-to-day business processes for Deutsche Bank Investment Services. AVP should have command on the business domain and should be familiar with Investment banking concepts specifically related to German markets/European markets.

Domain knowledge on one or multiple sub-domains is preferred. Major domain areas listed below:

• Asset Services e.g. Corporate Actions, Reconciliations- Income/Stocks
• Trade Processing- Trade Lifecycle, Settlements( Matching/Fails), Non Trades, Cancellation and Corrections
• Tax Services - International Tax Reclaims, Compensation Tax Processing ( Abgeltungssteuer ), US Tax reporting
• Operations Control - Securities activation

Your key responsibilities

• Analyzes business systems and functions; assists in identifying clients requirement and provides appropriate documentation for processes.
• Manage SLAs as per agreed Service specifications.
• Ensure workforce management, shift planning and maintain required workforce in office and work from home mode to effectively manage Business Operations and SLAs
• Should work and contribute in production environment (Processing/4 Eye check or Quality check)
• Ensure defects are under check and agreed level of accuracies are being met by all processes. Ensure root cause analysis and continuous improvement plan is shared and discussed with team
• Incumbent should strive to gain end to end knowledge of domain
• Ensure people are motivated to perform, regular one-on-one discussions with people are held and all people related concerns are resolved keeping employee motivation high
• Maintain attrition in team in line with organizations attrition targets
• Stake holder management (Internal/External)
• Coordinate with projects/Change Management team for all market driven, client driven changes. Ensure all changes are successfully absorbed with no service disruption. Highlight any deviation to planned project milestones parameters.
• Ensure all process documents are updated and necessary maintenance cycle is adhered
• Ensure compliance under all audits (Internal/External) parameters/guidelines
• Supervises the development of scope of services and requirements definitions. Assigns, structures, and supervises team deliverables to meet project schedules.
• Incumbent should be able to analyze, responds and resolves issues and assists in re-evaluating priorities.
• Trains and evaluates employees to enhance their performance & development. Addresses performance issues and makes recommendations for personnel actions.
• Prepare monthly/weekly reports as per regulatory and governance requirements with onshore partners.
• Ensures timely and transparent reporting of SLAs and other business-related topics to respective stakeholders including senior management

Your skills and experience

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience. Bachelor's degree in Commerce is preferred.
• Master degree in Commerce or business administration from reputed institute would be an added advantage.
• German Language certification from premier Institute (Preferred)
• 10+ years of overall experience
• 4-5 years of leadership experience
• Experience working with international clients preferably with Banking captive or 3rd party organizations.

Other Qualifications

• Presentation skills
• Analytical and business process development skills
• Communication skills
• Excellent command on MS Office skills particularly MS Excel and Power point.
• Human relations skills to select, develop, mentor, discipline, and reward employees

Additional requirements

• Flexible to business travel
• Flexible to relocate to DB India work locations as per business needs