Client Relations Manager

 Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the role

The individual will play a strategic leadership role, ensuring operational excellence, team performance, and alignment with Enterprise line of Business within GTM function.

About the team
 

We are seeking an experienced and people-focused Manager to lead a team of Partner Managers and Support Specialists responsible for managing integrated payments partnerships across Instore and e-commerce platforms.

What you'll own

• Lead and manage a team of Partner Managers and Support Specialists dedicated to driving partner success and delivering high-impact outcomes

• Serve as a people manager by overseeing daily operations, coaching team members, setting clear performance objectives, and conducting regular check-ins and performance reviews.

• Ensure the team delivers on key KPIs set by the LOB such as partner onboarding, enablement, retention, and supporting Onshore Partner managers.

• Collaborate closely with cross-functional teams including Sales, Product, Support, to ensure seamless partner experiences.

• Drive execution of partner strategies & work closely with Onshore Teams for Instore and e-commerce integrations with a focus on efficiency and service quality.

• Identify performance gaps, training needs, and process improvements to enhance team productivity and partner satisfaction.

• Prepare and review performance Sales force dashboards and reporting metrics for leadership visibility and decision-making.

• Own escalations and critical issue resolution, ensuring timely action through appropriate channels.

• Contribute to the recruitment, onboarding, and development of team members.

• Collaborate closely with the UK leadership team to drive process improvements, assess team capacity, and keep stakeholders informed about operational requirements for effective team management.

What you bring

• 6–8 years of experience, with at least 3–4 years in a people management capacity, preferably in partner/channel management, client success, or fintech/payment environments.

• Demonstrated success in leading high-performing teams and delivering business outcomes through others.

• Strong understanding of partner ecosystems, including POS systems and e-commerce platforms.

• Excellent leadership, communication, and stakeholder management skills.

• Strategic mindset with an eye for operational detail, process optimization, and continuous improvement.

• Proficiency in using CRM tools like Salesforce, reporting platforms, and collaboration tools.

What makes a Worldpayer

It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

Privacy Statement

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Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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