Knowledge Management Associate III

2 days ago

Ind Pune Sez All Floors Except Th And Th, India Allstate Full time US$ 60,000 - US$ 80,000 per year

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Enterprise Knowledge Management Associate III provides knowledge management support to employees and business areas for content contributions and technology assistance to ensure the health and continuous development of the knowledge base. This job also assists with administrative duties related to the management of the knowledge base workflow in a virtual environmentKey Responsibilities


• Completes tasks associated with knowledge management strategy to achieve business goals and objectives, ensuring a searchable, organized, and single source of truth without duplication or redundancies


• Applies quality assurance and compliance knowledge related systems and applications


• Assists with knowledge base maintenance and improvement initiatives and maintains knowledge health through review of knowledge management activities, user feedback and coaching, and collaboration with subject matter experts and business partners


• Maintains and executes communications and documentation after needs analysis


• Creates and resolves knowledge related requests, while tracking trends and workflow queues


• Influences and educates by giving technical instruction, offering process, design, maintenance, or content guidance whenever needed, demonstrating customer care principles, and providing leadership


• Maintains specialty knowledge documentation to both internal and external knowledge bases ensuring content adheres to defined and documented guidelines, principles, and corporate Brand standards

Education


• High School Diploma or GED (Preferred)

Experience


• 0-2 years experience (Preferred)

Supervisory Responsibilities


• This job does not have supervisory duties.

Education & Experience (in lieu)


• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

Shift Time

Shift B (India)

Recruiter Info

Rajani Pillay

About Allstate

Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.

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