Application Support Engineer

1 week ago

IND MHLI A ND FL, India FIS Full time US$ 80,000 - US$ 1,20,000 per year

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.
About the team:
What you will be doing:

  • Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.
  • Provide in-depth product support and researching client issues.
  • Troubleshoot problems with equipment or software applications and recommend corrective action.
  • Document customer information and recurring technical issues to support product quality programs and product development.

    What you will need:
  • Prior banking experience preferred.
  • Strong analytical, organizational and time management skills.
  • The ability to work independently.
  • You are an excellent communicator and strong problem-solver knowledge of FIS products a plus.
  • Provide support for application errors, database issues, and system performance.
  • Collaborate with teams for issue escalation and resolution.
  • Monitor system logs, performance, and alerts to identify and resolve issues.
  • Perform SIT and UAT testing for change requests and incident fixes.
  • Support deployments, system updates, and configuration changes.
  • Ensure all documentation and prerequisites are completed before deployment as per CAB requirements.
  • Work closely with developers, clients, and vendors to resolve complex issues.
  • Participate in DR drills and apply patches or updates as needed.
  • Communicate technical updates to business users and stakeholders.

Added bonus if you have:

  • Good to have experience in Product support role.
  • Understanding of the financial services industry.
  • Experience with SQL queries or other relational databases.
  • Familiarity with Linux/Unix and Windows environments.
  • Understanding of ITIL processes (incident, problem, change management).
  • Strong communication and coordination skills.

Nice to Have:

Familiarity with SDLC methodologies (Waterfall, Agile, etc.).

  • Knowledge of FIS products and services.
  • Awareness of industry standards (ISO, CMM)

What we offer you:

At FIS, we hire the best. In return, you receive exceptional benefits including:

  • Opportunities to innovate in fintech.
  • Tools for personal and professional growth
  • Inclusive and diverse work environment
  • Resources to invest in your community
  • Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

  • Support Engineer 1

    3 days ago

    IND - Coimbatore (), India Blue Yonder Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    What you'll do:· Understand the implemented solution/ products4-6 years of experience in Oracle SQL, Unix, Linux, Cloud, Performance Tuning, Autosys, Supply Chain, Application and production Support.· Analyze the issues, identify Root cause and find the permanent solution to any problem· Work with Blue Yonder product experts on the solution· Work with...

  • Software Engineer

    2 weeks ago

    IND-Bangalore-A, RMZ Infinity, India LSEG Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Proud to share LSEG in the India is Great Place to Work certified (Jun '25 – Jun '26).Learn more about life and purpose of our company directly from India colleagues' video: Bengaluru, India | Where We Work | LSEGAs a C++ Developer, you will join a team in charge of the Commodities pricing real-time applications and infrastructure for financial data...

  • IT Support Services Analyst

    2 days ago

    IND - Bangalore (DRG), India Clarivate Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a IT Support Services Analyst to join our IT Support services in Bengaluru. This is an amazing opportunity to work on desktop related applications. We have a great skill set in and we would love to speak with you if you have skills in desktop support.About You – experience, education, skills, and accomplishmentsWork experience (At least...

  • Senior Reliability and Operations Engineer

    3 days ago

    IND-Bangalore-A, RMZ Infinity, India LSEG Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role DescriptionWe're thrilled to announce the growth of our LSEG Commodities and Workflows Engineering team—a forward-thinking group driving innovation and transformation in the Data and AI space As part of this expansion, we're on the lookout for a passionate and highly skilled DevOps and Platform Engineer who thrives in crafting scalable, resilient, and...

  • Agile Test Automation Engineer, Quality Assurance

    3 days ago

    IND-Bangalore-A, RMZ Infinity, India LSEG Full time US$ 90,000 - US$ 1,20,000 per year

    Oversees technical implementation of quality control and testing across the technology lifecycle, identifying and addressing issues in alignment with standards and technology strategy.Role Responsibilities & Key Accountabilities:- Oversees technical implementation of quality control, testing and analysis, providing guidance where issues arise.- Assigns...

  • Software Engineer

    7 days ago

    IND CHNN A&B, India FIS Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.What you will be doingFormulates...

  • Group Director Engineering, Data Platforms

    2 weeks ago

    IND-Bangalore-A, RMZ Infinity, India LSEG Full time US$ 1,50,000 - US$ 2,00,000 per year

    Job DescriptionLSEG (London Stock Exchange Group) is one of the world's leading providers of financial markets infrastructure and delivers financial data, analytics, news and index products to more than 40,000 customers in over 170 countries. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers...

  • Senior Backend Engineer

    15 hours ago

    IND - Remote, India Fox Corporation Full time US$ 1,20,000 - US$ 2,00,000 per year

    OVERVIEW OF THE COMPANYJOB DESCRIPTIONFox Corporation is looking for a Senior Software Engineer to join the Blockchain Creative Labs engineering team.We're looking for engineers who love to ship code and solve complex architecture problems with the latest cloud and web3 technologies. You will be at the heart of the team, responsible for building, deploying...

  • Software Engineer

    2 weeks ago

    Remote-IND, India Deluxe Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As a Staff Engineer you will utilize your experience leading development initiatives utilizing CI/CD and distributed teams; strong .NET, SQL, and web services skills combined with agile development expertise, excellent communication abilities, and knowledge of security standards. Job FunctionsRecommend solution options and provide technical recommendations...

  • Senior Software Engineer

    3 days ago

    Remote-IND, India Deluxe Full time US$ 80,000 - US$ 1,50,000 per year

    A Senior Software Engineer develops high-quality software, identifies and executes tasks in the software development life cycle, reviews and debugs code, collaborates with internal teams, and ensures software is up-to-date with the latest technologies. They also provide technical guidance, mentorship, and project management expertise to deliver successful...