
Process Lead, Service Delivery
3 days ago
llsachelor'sachelor's Role & responsibilities
1 Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards.
2 Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team.
3 Develops and implements procedures to meet quality, quantity, and timeliness standards.
4 Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative.
5 Coaches less-experienced staff in learning procedures and insurance knowledge.
6 Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions.
Preferred candidate profile
Industries (Only): International Insurance, US Mortgage, International Banking operations.
Experience : 5+ years at least and 1+ years as a team lead, Lead, Specialist, SME, Senior Analyst
Education Background : Bachelor'shelor Degree (Major)
Skills : Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition , and Shrinkage.
Competencies and Behaviors
* Train others
* Builds team relationships
* Communicates effectively
* Demonstrates functional excellence
* Customer centric
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