ERP Executive
4 days ago
Designation - ERP Tech Support
Company Name: Footprints Child care Private Limited )
Experience :2 To 4 Years
Salary Offered: Upto 7 LPA CTC
Timings - 9AM-6.30PM
Working Days - Monday to Friday and Alternate Saturday's Working
Education Qualifications: BE, BTech, BCA, MCA
Job Location: Bhutani Techno Park, Sec - 127 Noida
Job Purpose : ERP Support: NOT an IT, networking, or systems admin role, but rather a customer/client software support role. The candidate will also be responsible for providing technical support for other 3rd party products (SAAS) used by IT Team
Job Description :- Maintain a high level of customer satisfaction through professional communication & timely follow-up.
- Monitor and respond to phone and emails, or chat.
- Manage escalated support activities from initial report and documentation through resolution.
- Identify, recreate, research, prioritise and resolve product issues; document knowledge gained.
- Test the latest features and report any issues to Product Management
- Provide content for our internal Knowledge Base and customers.
- Provide input to Product Management regarding product enhancements.
- Demonstrate product functions and features to users either in person or remotely.
Skills :- A minimum of 2 years of experience in a technical support role supporting web-based applications via telephone, email, and chat
- At least one year of experience implementing and supporting any ERP product.
- Ability to configure production environment and update sensitive data.
- Excellent written and verbal communication skills
- Ability to prioritise and multitask under time constraints.
- Ability to troubleshoot and problem-solve in a quick, calm, analytical and methodical manner.
- Technical Documentation
Interested candidates may share their resume at or whatsap at
Job Types: Full-time, Permanent
Pay: Up to ₹700,000.00 per year
Benefits:
- Provident Fund
Application Question(s):
- Do you have knowledge of any bug tracking tool?
- Do you have ability to Prepare Technical documentation of release features or user manuals?
- What is your current Salary?
- What is your expected salary?
- Your current location?
Experience:
- Help desk: 2 years (Required)
Work Location: In person
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