CRM Executive Mumbai, Goregaon East, Female

2 weeks ago


Malad Mumbai Maharashtra, India Mauli Sai Developers Full time ₹ 20,000 - ₹ 2,20,000 per year

About Us

Mauli Sai Developers Pvt. Ltd. is a trusted name in the real estate and infrastructure sector, known for delivering high-quality residential and commercial projects. We are committed to customer satisfaction, timely delivery, and transparency in all our dealings.

Job Summary

We are looking for a proactive and customer-focused CRM Executive to manage customer relationships, coordinate post-sales activities, and ensure a seamless experience for our home buyers. The ideal candidate should have excellent communication and interpersonal skills with a strong grasp of CRM systems and real estate processes.

Key Responsibilities

  • Manage and maintain relationships with clients from booking to possession.
  • Coordinate with internal departments (Sales, Legal, Accounts, Engineering) to ensure timely execution of post-sales activities.
  • Handle client queries, complaints, and escalations professionally and promptly.
  • Maintain accurate and updated records of customer interactions in the CRM system.
  • Send timely communications regarding payment reminders, documentation, project updates, etc.
  • Assist in agreement preparation, registration processes, and handover formalities.
  • Track payment schedules and coordinate with the finance team for collection follow-ups.
  • Organize and manage customer feedback surveys and improve service delivery based on insights.
  • Ensure all customer commitments made by the sales team are fulfilled.
  • Generate CRM reports and analytics as needed by management

Job Type: Full-time

Pay: ₹20, ₹22,000.00 per month

Work Location: In person



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