Collection Executive

2 weeks ago

Bengaluru Delhi Gurugram NCR, India Naman Finlease Full time ₹ 90,000 - ₹ 1,50,000 per year

QUA Loan

Job Description:

We are looking for a proactive and detail-oriented Collections Executive(DRA Certified) to manage and execute collection operations effectively. The ideal candidate will have 0-3 years of relevant experience and possess strong communication and negotiation skills. While prior experience in team handling is a plus, it is not mandatory.

Key Responsibilities:

Collection Operations:

Ensure timely collection of overdue payments from assigned portfolios.

Communicate effectively with customers to resolve payment issues and negotiate settlements when necessary.

Adhere to company policies and compliance guidelines in all collection activities.

Handle escalated customer queries regarding overdue payments.

Reporting and Compliance:

Prepare and maintain accurate records of all collection efforts and customer interactions.

Monitor recovery rates and report on individual performance metrics.

Ensure compliance with regulatory requirements, including adherence to guidelines for Debt Recovery Agents (DRA).

Experience:

Pay Day Experience

0-3 years of experience in collections or accounts receivable management.

Certifications:

DRA Certification is mandatory.

Skills:

Strong communication and interpersonal skills.

Proficiency in collection software and CRM systems.

Excellent negotiation and conflict-resolution abilities.

Analytical mindset and attention to detail.

Key Competencies:

Customer-focused approach with strong problem-solving skills.

Ability to perform under pressure and meet deadlines.

Professional and courteous demeanor in customer interactions.

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