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Support Specialist

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India New Era Technology Full time ₹ 5,00,000 - ₹ 10,00,000 per year
Job Title: Support Specialist (Network Support Engineer)

Location: Remote (India)
Employment Type: Full-time, Permanent
Company: New Era Technology

About New Era Technology

New Era Technology is a global technology solutions provider with over 14,500 team members across 90 locations. We deliver customized solutions to support our customers in digital transformation, network infrastructure, collaboration, cloud, and managed services. Join a collaborative and innovative environment where your contributions make a direct impact.

Role Summary

We are seeking a Support Specialist (Network Support Engineer) to join our global Network Operations team. In this role, you will be responsible for providing high-quality support for our worldwide production network. You'll troubleshoot issues, coordinate with field engineers, and ensure operational continuity within a 24x7 network environment.

Key Responsibilities

  • Deliver expert-level technical support for LAN/WAN networks in a global environment.

  • Perform configuration and troubleshooting of wired/wireless devices, routers, and switches.

  • Monitor network components and conduct performance analysis.

  • Troubleshoot protocols such as OSPF, BGP, and SD-WAN (Viptela).

  • Coordinate with service providers for circuit-related issues, including raising and following up on tickets.

  • Collaborate with clients and field engineers to ensure swift issue resolution.

  • Apply change management procedures for network updates and changes.

  • Maintain accurate documentation of client interactions and network events.

  • Participate in shift-based operations and support 24x7x365 coverage including weekends and holidays.

  • Escalate critical incidents and communicate proactively with stakeholders.

  • Demonstrate initiative in improving processes and team collaboration.

  • Adhere to internal communication protocols, customer service standards, and security guidelines.

Key Requirements

  • Bachelor's degree in Computer Science, Electronics, or related field (BSc/BE).

  • CCNA certification is mandatory.

  • 2 years of experience in a NOC or enterprise-level network support environment.

  • Strong foundation in networking principles (TCP/IP, Ethernet, routing protocols).

  • Experience working with tools and hardware related to network infrastructure.

  • Familiarity with Cisco Meraki devices is a plus.

  • Proficiency in Microsoft Office and remote support tools.

  • Strong communication (verbal & written) and interpersonal skills.

  • Ability to remain calm and effective under pressure.

  • Willingness to work in rotational shifts and in a 24x7 support model.

What We Offer

  • A permanent position with a leading global technology company

  • Remote work flexibility

  • Exposure to a global network support environment

  • Opportunities for learning, growth, and career advancement

  • Inclusive and collaborative work culture

Ready to Join Us?

If you're passionate about network support and eager to be part of a growing global team, we want to hear from you. Apply today and take the next step in your career with New Era Technology.