Operational Excellence Lead
4 days ago
Key Responsibilities
- Deploy
Process Discovery
across assigned pools/towers/teams to identify opportunities for improvement. - Lead and execute
Continuous Improvement / Process Excellence projects
. - Assess process complexity and implement standard frameworks to enhance
productivity and capacity utilization
. - Conduct
quarterly OE maturity assessments
across teams; design and drive
30/60/90-day action plans
to strengthen maturity levels. - Build strong stakeholder relationships at all levels (Leads, Managers, Tower/Cluster Heads, OG) and advance the OE agenda through robust governance.
- Partner with OE colleagues and the
Automation CoE
to lead improvement initiatives and support the deployment of
cutting-edge technology solutions
.
Candidate Profile
- Lean Six Sigma Black Belt
trained or
Green Belt certified
from a reputed institution. - Minimum
9 years of overall experience
, including
4–5 years in Operational/Continuous/Delivery Excellence roles
with proven exposure to
Process Discovery / Task Mining
(preferably in BPO, Shared Services, or GBS environments). - Strong ability to work with
cross-functional teams
and deliver projects within agreed timelines. - Hands-on experience in
process discovery & mining practices
is mandatory. - Proficiency in
MS Excel and other office tools
.
-
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