Operational Excellence Lead

4 days ago

Chennai, Tamil Nadu, India Hire Rightt - Executive Search & HR Advisory Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Key Responsibilities

  • Deploy
    Process Discovery
    across assigned pools/towers/teams to identify opportunities for improvement.
  • Lead and execute
    Continuous Improvement / Process Excellence projects
    .
  • Assess process complexity and implement standard frameworks to enhance
    productivity and capacity utilization
    .
  • Conduct
    quarterly OE maturity assessments
    across teams; design and drive
    30/60/90-day action plans
    to strengthen maturity levels.
  • Build strong stakeholder relationships at all levels (Leads, Managers, Tower/Cluster Heads, OG) and advance the OE agenda through robust governance.
  • Partner with OE colleagues and the
    Automation CoE
    to lead improvement initiatives and support the deployment of
    cutting-edge technology solutions
    .

Candidate Profile

  • Lean Six Sigma Black Belt
    trained or
    Green Belt certified
    from a reputed institution.
  • Minimum
    9 years of overall experience
    , including
    4–5 years in Operational/Continuous/Delivery Excellence roles
    with proven exposure to
    Process Discovery / Task Mining
    (preferably in BPO, Shared Services, or GBS environments).
  • Strong ability to work with
    cross-functional teams
    and deliver projects within agreed timelines.
  • Hands-on experience in
    process discovery & mining practices
    is mandatory.
  • Proficiency in
    MS Excel and other office tools
    .

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