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Beauty head

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Job Score Card Centre Beauty Head

Section

Details

Mission Statement

Drive sales (Centre Sales – Beauty, Derma & Product), customer excellence, profitability & ensure operational efficiency & effectiveness while leading the Beauty team to deliver exceptional service.

Outcomes & Accountabilities

  1. Achieve monthly, quarterly, yearly financial targets (Sales & Profit Margins) for the Beauty department.
  2. Maintain Beauty NPS above 90%.
  3. Ensure operational efficiency & adherence to SOPs.
  4. Lead & develop the Beauty team to enhance performance, service delivery & service efficacy.

Competencies

  1. Excellent Technical knowledge in Beauty (Skin /Hair) services (with prior hands-on experience in Skin/ Hair services).

  2. Proven ability to solution & makes a sale basis individual client requirement.

  3. Strong leadership, and people management skills.

  4. Excellent communication & interpersonal skills.

  5. Ability to set & achieve sales targets (for Beauty/ Dermat/ Products), driving revenue growth & maximizing profitability.

  6. Willing to work in shifts, accept additional responsibilities, comfortable with transfers & open to outdoor promo event duties as per need.

Cultural Fit

Alignment with VLCC's commitment to customer satisfaction, quality service, business growth, & continuous improvement, while being ahead of competitors in the industry.

Job Responsibilities

Technical & Operational Excellence

  1. Verify safe handling & maintenance of all equipment of the Beauty section.

  2. Study Beauty cards of booked clients for planning appointments & conduct first skin analysis.

  3. Ensure Beauty cards are filled with client signature, comments, & photographs. Also ensure all consent forms wherever required are duly signed by the customers.

  4. Track & ensure the consumption of products as per SOPs (with zero pilferages).

  5. Assist and plan to maintain Beauty staff individual productivity as per company standards.

  6. Ensure cleanliness of the Beauty section, therapy rooms, & salon.

  7. Supervise maintenance of all Beauty appliances (& inform CH/ABH/ RH Corporate about machines requiring repair).

  8. Ensure Beauty stock Ordering at the Centre & Physical verification of stock as per defined guidelines. Forecast of the same to be given to the Accountant for final compilation of the total stocks and order placement after approval from the Centre Head. Follow policy of FOFO for product consumption.

  9. Confirm implementation of zero session & subsequent session process for all Beauty customers.

  10. Ensure regular follow-up of clients on break to minimize the unexecuted packages and inform all clients on package validity.

  11. Oversee results & follow the escalation matrix process (if required) to deliver the desired outcomes to the customers.

  12. Track & ensure room SOPs & SOP Service protocols are followed by all execution staff.

  13. Confirm all executions are timely entered in the software on daily basis.

  14. Ensure all Beauty appointments are entered in the software as per defined guidelines.

  15. To ensure a Beauty Therapist, Nurse/ Self is provided to assist the Doctor on Dermat procedures.

  16. To ensure rotation of work to all staff for all new clients and maintain record.

  17. To personally supervise maintenance of all Beauty machines. To inform the CH / ABH/ AH and Corporate about Beauty machines requiring repair.

Sales Excellence

  1. Achieve the sales & execution targets of Beauty Derma Services & Products (including targets for self).

  2. Improve RBS /Upselling of Beauty Derma Fixed and Custom Packages/ Cross-selling of Slimming Packages.

  3. Plan & execute sales events in coordination with ABH/RH/Corporate.

  4. To be a key resource in daily client connect with Rekindle calling program and do defined calls per day

Customer Excellence

  1. Drive customer excellence by ensuring high standards of service by the Beauty team.

  2. Ensure regular follow-up of clients & execution of packages within validity.

  3. Address client concerns proactively & ensure client satisfaction.

  4. Implement corporate policies & SOPs, conducting audits & reviews for compliance.

  5. Liaise with the Corporate Office for updates, technical inputs, & stock availability.

  6. Send required information to RH/ ABH/ Corporate Office including the number of clients booked, completed packages beauty assessment, walk in, transfer and HNI VIP clients, & other reports.

Leadership & Team Management

  1. Conduct recruitment, induction, & orientation of new Beauty staff as per SOPs.

  2. Lead & develop the Beauty team to enhance performance, service delivery, & service efficacy (Inform Beauty Staff about the monthly promotional offers & incentive policy).

  3. Conduct regular meetings with staff for sorting out grievances & taking suggestions for improvement.

  4. Check attendance (plan for absenteeism), work allocation (Beauty bookings & distribution/rotation of work) & manage weekly off days for Beauty staff.

  5. Responsible for grooming, training, discipline, & welfare of Beauty staff.

Reporting Structure

Reports to Centre Head.

Positions Supervised

Centre Beauty team including Beauty Therapists/Hair stylists/Pedicurists/Dermatologists.

Compensation & Benefits

Competitive salary with performance-based incentives, health benefits, & other benefits as per company policy.

Experience & Education

Doctor/ Dermatologist/ Cosmetologist with additional qualifications in hair & skin. Minimum of 4-7 years of experience in related field. (BDS may also be considered, as would relevant others working in the Beauty industry as trainers or in direct sales).