Counter Staff

Roles and Responsibilities – Counter Staff (Chai Nagri)

• Customer Service:
• Greet customers warmly and take their orders efficiently.
• Provide accurate information about the menu, ongoing offers, and new products.
• Ensure a pleasant customer experience with polite communication and prompt service.
• Order Handling:
• Process orders through the POS system accurately.
• Coordinate with kitchen staff to ensure timely preparation and delivery of orders.
• Handle takeaways, dine-in, and online orders smoothly.
• Cash & Billing Management:
• Handle cash, cards, and digital payments responsibly.
• Issue correct bills and return accurate change.
• Maintain daily sales records and submit cash to the manager as per policy.
• Product Knowledge:
• Have complete knowledge of Chai Nagri's menu, ingredients, and sub-brands.
• Promote add-ons, combos, and special beverages to increase sales.
• Cleanliness & Hygiene:
• Keep the counter area, display, and serving sections neat and organized.
• Follow hygiene standards for serving food and beverages.
• Inventory & Stock:
• Monitor stock levels of cups, straws, disposables, and other counter essentials.
• Inform the manager or kitchen staff of shortages or reordering needs.
• Team Coordination:
• Work closely with kitchen and service teams to ensure smooth operations.
• Support other team members during rush hours and maintain discipline.
• Brand Representation:
• Maintain personal grooming and wear the prescribed uniform neatly.
• Represent Chai Nagri's values of hospitality, hygiene, and customer satisfaction at all times.

Job Type: Full-time

Pay: ₹10, ₹12,000.00 per month

Work Location: In person