GCP Cloud Delivery Manager

3 days ago

Delhi, Delhi, India SISL Infotech Full time ₹ 10,00,000 - ₹ 30,00,000 per year

Role Overview: As a Cloud Service Delivery Manager, you will lead a team of cloud engineers and specialists responsible for managing Google Cloud Platform (GCP), AWS, and Azure-based managed services projects. Your responsibilities will include providing technical guidance, overseeing service delivery, and ensuring customer satisfaction through effective leadership and hands-on expertise. Key Responsibilities: - Manage a diverse team of cloud engineers, mentoring team members for professional growth, and allocating resources efficiently for timely service delivery. - Act as the first escalation point for complex issues, provide technical guidance on troubleshooting, and monitor service ticket queues to meet SLAs and customer satisfaction benchmarks. - Collaborate with customers, stakeholders, and cross-functional teams to align service delivery with organizational objectives. - Drive continuous improvement initiatives, maintain SOPs, and implement monitoring tools to enhance operational efficiency. Qualification Required: - Hands-on experience and deep knowledge of GCP or Azure. - Expertise in cloud operations and familiarity with DevOps practices and containerization technologies. - 7+ years of experience in cloud service delivery roles and strong leadership skills. - Preferred certifications in GCP or Azure, knowledge of industry compliance standards, and experience in managing interns.,

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