IT Service Management/Consultant Specialist
2 days ago
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist
In this role, you will:
- Monitor and ensure effective adherence to IT controls and processes for applications and services. Maintain compliance with governance processes and FIM requirements.
- Engage in proactive planning of controls and service requirements, including Evergreening and capacity upgrades etc
- Stakeholder Engagement: Act as a contact or escalation point for tasks related to assigned services, collaborating with stakeholders and other functions to resolve issues efficiently.
- Work closely with key stakeholders such as Service Owners, POD Team Members, Risk & Control Officers, SSP Leads, and Cyber Security groups to align objectives and ensure cohesive operations.
- Regular reviews to the POD team, maintaining up-to-date service and application information through regular inventory tool reviews.
- Preparing status reports on Key Control Indicator (KCI) metrics to share with management, offering insights into control adherence across all applications.
- vulnerability management practices to assess, and mitigate security risks, ensuring the protection and resilience of all applications and systems.
To be successful in this role, you should meet the following requirements:
- 3-5 years of experience in IT Service Management or Infrastructure/Software support.
- Extensive knowledge of ITIL methodologies, particularly in Service Level Management (SLM), Service Continuity, Information Security Management, Change, Incident, and Problem Management.
- Good knowledge of IT technologies, their components, and operational environments. Proficiency in Windows, Linux, or databases such as Oracle.
- Strong communication skills both verbal and written, with the ability to build and maintain strong relationships with stakeholders and colleagues from other teams.
- Understanding of the controls and processes implemented within the HSBC (optional)
- Good to have ITIL or SRE certification.
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India
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