Infrastructure SERVICE MANAGEMENT Specialist
1 week ago
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.
Assist ITSO in ensuring infrastructure and services adhere to compliance, control standards and KCI requirementsWork closely with ITSO to foster a compliance culture across the organization and ensure engineering teams are aligned with changes in control landscapeSupport ITSO with providing guidance and governance oversight during the service lifecycle, ensuring all governance activities are documented and monitored effectivelySupport ITSO in various governance, compliance and controls forums and projects.Drive governance and ensure completion of activates related to releasing services into production from a governance perspectiveIncident Management – Provide administrative support during post incident reviews and assist in compiling outage reportsAssist project teams in the planning and execution of governance activities and ensure appropriate set-up in service management toolsTo be successful in this role you should meet the following requirements:
Successful candidate will have previous experience in IT governance, compliance or service management rolesInterest and/or experience in cutting-edge technology with a focus on process improvement and innovationStrong problem-solving skills with the ability to assess issues, analyse solutions and drive continuous improvementStrong organizational skills and attention to details, with ability to handle multiple governance and compliance related tasksStrong Communication Skills to provide clear governance direction and guidance to project teamsAbility to work collaboratively with cross functional teams and manage stakeholder expectationsFamiliarity with service management frameworks and tools (ITIL, ServiceNow, etc.)Familiarity with Agile ways of working and understanding of how to apply agile methodologies within a governance and compliance workFamiliarity with collaboration tools like Jira and Confluence, SharePoint welcomeBasic knowledge of clout computing and its relevance to infrastructure and service management welcomeYou'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India
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