Senior Program Manager

2 weeks ago

Bengaluru, Karnataka, India Kirana Club Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Location:
Bangalore | HSR Layout

Role Overview

Own the end-to-end post-purchase journey for our marketplace by driving both seller dispatch readiness and 3PL performance: packing → pickup → in-transit → delivery → returns → claims → customer ticket closure. Ensure reliability, cost efficiency, and a smooth retailer experience.

Key Responsibilities

  • Oversee seller-side dispatches: timely packing, order readiness, and minimal post-order OOS.
  • Manage 3PL relationships and hold them accountable on pickup/delivery SLAs, cost, and quality.
  • Optimise allocation, reduce transit exceptions, damages, and returns.
  • Partner with Ops & CS to lower contact rate, resolve WISMO issues, and ensure timely ticket closure.
  • Track penalty recovery, claims realisation, and highlight leakage (lane delays, packer/station misses, weight mismatches).

Requirements

  • 4–7 years in e-commerce logistics, 3PL operations, or supply chain.
  • Strong understanding of seller dispatch operations, 3PL contracts, OTD, RTO, and cost levers.
  • Proficient with dashboards, Excel/Sheets; SQL/BI a plus.
  • Bias for action, strong vendor management, and structured problem-solving.

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