Head - Logistics & Customer Service

Establish and align the strategic direction for Transportation, Warehousing, and Import/Export operations in collaboration with the Supply Chain Director, ensuring deployment of Lean principles and a zero-loss mindset.

Define and lead the key success drivers for logistics performance.

Partner with cross-functional leadership to ensure robust development and execution of logistics strategies throughout the product lifecycle, delivering exceptional customer experience with optimal efficiency.

Identify and implement continuous improvement and quality assurance practices. Align technologies and processes to enhance service delivery and operational excellence.Strategy Setup

• You will develop and lead comprehensive logistics strategies that cover warehouse management, transportation, and import/export operations. Your focus will be on aligning these strategies with the overall supply chain objectives to drive profitable growth.

• You'll design and continuously optimize the supply network to boost efficiency, lower costs, and improve responsiveness to changing market demands.

• You are expected to regularly review and refine logistics processes, leveraging industry trends, best practices, and data analytics to uncover opportunities for network improvement and cost savings.

Operational Excellence

• You will ensure that all logistics operations—across transportation and warehousing—are safe, efficient, and fully compliant with regulatory and internal standards.

• You're responsible for embedding sustainability into logistics by implementing environmentally friendly practices, particularly in warehouse and transportation areas, while making safety a core sustainability pillar.

• You will lead operational excellence initiatives through Lean principles and continuous improvement methodologies.

• You will identify cost-saving opportunities by analyzing data, observing operations, and driving continuous improvement projects—while ensuring service levels meet or exceed customer expectations.

• You will define and track key performance indicators (KPIs) to monitor logistics performance and drive improvements.

• You'll manage and optimize warehouse and transportation costs, ensuring efficiency without compromising on service quality.

• You're expected to own the logistics budget, actively seeking ways to reduce costs while maintaining service reliability.

• You will oversee negotiations with carriers, handle export documentation, and proactively manage risk in international shipping operations.

• You will build digital and system capabilities within logistics, introducing advanced technologies to modernize and streamline warehouse operations.

3PL Management

• You will develop a third-party logistics (3PL) sourcing strategy that aligns with company goals, ensuring readiness for execution and successful long-term partnerships.

• You'll be responsible for negotiating and managing 3PL contracts, ensuring alignment with strategic business needs.

• You will manage day-to-day 3PL performance through structured processes and KPI oversight, driving both service quality and cost efficiency.

Team Leadership

• You will lead and grow a high-performing logistics team, with a focus on increasing productivity, strengthening skills, and fostering continuous improvement.

• You are expected to cultivate a culture of innovation and empowerment—encouraging your team to take initiative and contribute ideas for process improvements.

• You'll actively build a diverse and inclusive culture within the warehouse team and create an environment where team members feel engaged, heard, and supported in speaking up.

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

---