Application Management Specialist

4 days ago

Bengaluru, Karnataka, India NTT DATA, Inc. Full time ₹ 1,50,000 - ₹ 28,00,000 per year

Job Responsibilities:

  • Setting up new users and giving them access to our Launchs customer delivery applications in collaboration with other org admins.
  • Evaluate and manage the usage of Atlassian add-ons to meet team and business needs.
  • Thorough understanding of software tools, such as Jira, Confluence, Miro, etc architecture to be able to troubleshoot, isolate and solve user incidents.
  • Collaboration with vendors, NTTD security and IT teams during integration and migration activities.
  • Lead the troubleshooting of issues and outages, applying a broad knowledge of application programming and design to analyze and isolate issues.
  • In-depth Knowledge of systems mgmt., monitoring Tools, ITIL process, Integrations with different tools & scripting.
  • Provide technical support as requested, for internal and external customers primarily for Launchs customer delivery applications.
  • Conduct training for employees and new hires on Launchs tools and briefing the team on new functionalities.
  • Interact with internal and external stakeholders independently during transitions and project driven activities.
  • Undertake individual assignments or strategic projects as part of a larger team analyzing customer requirements, gathering, and analyzing data and recommending solutions.
  • Apply OS patches and upgrades on a needed basis as directed by NTTD infosec, Okta or IT teams.

Qualifications

  • 5-8 years experience administrating and configuring software products / tools.
  • Strong knowledge and familiarity with JQL.
  • Strong verbal and written communication skills.
  • Working knowledge of different software development methodologies such as Scrum, Kanban, etc.
  • Hands on experience in administering and configuring enterprise monitoring tools at an L3 level.
  • Thorough understanding of API integrations.
  • Knowledgeable TCP/IP architecture and communications hardware.
  • In depth knowledge of systems architecture, internal processes, and interdependencies.
  • Experience directly integrating Atlassian products with other systems is preferable.
  • Knowledge of script runner is a plus.
  • Undergraduate/bachelors degree in information technology or computer science.

Additional Requirements:

  • Profession certification

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