Customer Service Manager-Bhiwandi

22 hours ago

Bhiwandi, Maharashtra, India Algor Supply Chain Solutions pvt ltd Full time ₹ 3,00,000 - ₹ 3,60,000 per year

Job description

Roles and Responsibilities

  • Operational Management
  • Oversee and manage all hub operations during shifts, including inbound and outbound processes.
  • Ensure timely sorting, loading, and dispatch of consignments to meet delivery deadlines.
  • Monitor real-time operational metrics and implement corrective actions as necessary.
  • Team Leadership
  • Supervise and guide the shift team, including loaders, sorters, and drivers.
  • Conduct regular briefings to align the team with operational objectives and safety protocols.
  • Foster a productive work environment and address performance-related issues promptly.
  • Compliance and Safety
  • Ensure compliance with company policies, industry regulations, and safety standards.
  • Conduct routine inspections to identify and mitigate potential risks.
  • Manage and report incidents or discrepancies to higher management.
  • Process Improvement
  • Identify bottlenecks in operations and recommend process enhancements.
  • Collaborate with other departments to implement automation and technology-driven solutions.
  • Maintain accurate records of consignments and prepare shift reports for management review.
  • Stakeholder Coordination
  • Coordinate with transport partners, vendors, and internal departments for seamless operations.
  • Address and resolve customer escalations related to operations.
  • Ensure efficient handover between and day shifts.

Interested candidates can mail us on us on

Job Type: Full-time

Pay: ₹17, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement

Ability to commute/relocate:

  • Bhiwandi, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • total work: 5 years (Preferred)

Work Location: In person

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