Business Analyst

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

We are seeking a highly motivated and detail-oriented Business Analyst to join our Finance Applications Maintenance & Enablement team. This role is a unique blend of strategic business analysis and hands-on operational support. The ideal candidate will be a proactive problem-solver with a strong technical aptitude, capable of managing various business systems, driving process improvements, and ensuring operational excellence. This role is crucial in supporting our internal business partners and maintaining the integrity of our key systems and processes.

About the Role

Key Responsibilities

• Systems and Process Support: Act as a Tier 1 support for a wide range of Business Technology Systems. This includes managing and resolving incoming tickets from platforms such as ServiceNow and Workday, ensuring timely and effective solutions for end-users.

• Performance and Compliance Reporting: Take ownership of critical reporting functions. This includes generating and analyzing performance reports for our virtual workforce to identify trends and opportunities for optimization. You will also be responsible for regular reporting of SOX Baselines to ensure compliance and internal control integrity.

• Application Transitions and Management: Lead or assist in the transition of Third-Party Applications into our core technology ecosystem. This involves working with business stakeholders, documenting requirements, coordinating testing, and ensuring a smooth rollout and user adoption.

• Process Optimization: Proactively identify inefficiencies in existing business processes and leverage data and technology to recommend and implement optimizations. You will be a key partner in translating complex business challenges into clear, actionable requirements and technical solutions.

• Stakeholder Engagement: Build and maintain strong, collaborative relationships with cross-functional business stakeholders. Communicate effectively with technical and non-technical audiences to understand needs, manage expectations, and deliver successful outcomes.

About You

Basic Qualifications:

• Experience: 5-8 years of relevant experience as a Business Analyst, with a proven track record of successful project and support delivery.

• Business Analysis Expertise: Possess a detailed knowledge, understanding, and application of core business analysis principles.

• Technical Proficiency:

  • Service Management: Direct experience with ServiceNow for ticket management, incident resolution, and service request fulfillment.

  • ERP/HCM Systems: Familiarity with Workday, including handling tickets and supporting modules such as Financials, HCM, and Payroll.

  • Data Analysis: Strong analytical skills with the ability to collect, analyze, and interpret data to inform decisions and report on performance.

Other Qualification:

• RPA & BI Tools: Experience with UIPath (RPA) and Business Intelligence (BI) tools like Tableau and Sigma reporting and Data Warehousing platforms like Snowflake.

• Financial Expertise: Well versed with Financial Accounting, Reporting and Baselining. Understanding of Accounting Standards AS606, US GAAP, IFRS, SOX etc.

Our Approach to Flexible Work
 

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

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