Deputy Manager- OTC Cash APP

Who we are?

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

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Why JCI:

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How will you do it?

• This role will report to the OTC Cash Application Supervisor and work closely with collections team to proactively identify and resolve issues related to unapplied cash
• Records client payments in appropriate accounts, identifies and resolves payment discrepancies and answers internal customer's inquiries
• This role will also work in link with cash and banks team in order to follow up bank reconciliations
• Account for the amount collected from the customers in the appropriate accounts on a timely basis and with 100% accuracy
• Process and accurately apply all incoming payments for all customer accounts from various sources including Live Checks, Credit Cards, Electronic Lockbox ,Wire Transfers etc.
• Monitor, respond or redirect inquiries from the AR and Accounting Mailboxes in a timely & professional manner
• Reconcile the customer accounts and bank accounts to ensure there are no open items in customer accounts and zero unapplied cash.
• Follow up advance payment account
• Provide quality, professional customer service to all internal customers.
• Monitor, respond or redirect inquiries from the AR and Accounting Mailboxes in a timely & professional manner
• Responsible for producing the daily customer cash receipts reports
• Download daily bank statements and ensure cash is appropriately applied to customer accounts
• Provide quality, professional customer service to all internal customers
• Download, review, reconcile and post all lockbox payments on a current and daily basis. Maintain and update all customer ACH information Invoice all NSF rejects and ensure to communicate to collections department

What we look for?

• Graduate / Postgraduate / Master's Degree in any stream
• Fluent in English, both verbal and written communication skills would be mandatory
• Working experience within a shared services environment supporting North America region is mandatory
• Experience in North American process transition would be preferred
• Working in US working hours (night shift) is a mandatory requirement
• 5 - 7 Years of experience required with Cash Applications experience
• Excellent communication and interpersonal skills with a customer service focus
• Demonstrates initiative, is conscientious, detail oriented and provides complete follow-through on areas of responsibility
• Positive attitude and a strong team player
• Systems proficiency in ERPs (Oracle Ace, Oracle R12, Oracle Fusion)
• Analytic and strong research skills
• Intermediate skills in Microsoft Word, Excel, Outlook, and Internet navigation and research, including Ability to utilize basic formulas &Utilize Pivot Tables and V-Lookups
• Essential: Over 4 - 6 years of relevant experience.

What we offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands