Office Administrator/Receptionist

1 day ago


Kazhakoottam Thiruvananthapuram Kerala, India Mindful kids-Child Development Centre Full time ₹ 96,000 - ₹ 3,25,291 per year

The Office Administrator / Receptionist at MindfulCDC plays a key role in ensuring a warm, supportive, and professionally managed environment for parents, children, and clinicians. This role assists with front-desk operations, parent communication, scheduling, and overall centre coordination.

Key ResponsibilitiesFront-Desk & Parent Interaction

  • Welcoming parents and children to the centre in a warm, professional manner
  • Responding to inquiries in person, via phone, email, and WhatsApp
  • Guiding new parents politely regarding intake process, paperwork, and centre protocols
  • Ensuring waiting area is clean, calm, and child-friendly

Appointments & Scheduling

  • Managing therapist appointment schedules and session timings
  • Coordinating cancellations, rescheduling, and follow-ups with parents
  • Maintaining smooth flow between sessions and therapist availability
  • Updating and monitoring daily attendance of children and therapists

Administrative Tasks

  • Maintaining records: intake forms, admission files, parent agreements, session logs, feedback forms
  • Managing billing, daily accounts, receipts, and session tracking
  • Coordinating with team for events, parent meetings, workshops & assessments
  • Handling centre supplies and inventory (stationery, therapy materials, housekeeping items)

Communication & Support

  • Sharing program updates, reminders, and announcements with parents
  • Maintaining a positive and confidential line of interaction between parents and therapists
  • Escalating concerns to management appropriately (attendance issues, complaints, emergencies)
  • Coordinating with school-tie-up centres (if applicable)

Centre Operations

  • Supervising facility cleanliness and maintenance, ensuring hygiene standards
  • Coordinating housekeeping staff and technicians for repairs/service needs
  • Ensuring safety protocols and visitor log maintenance

Required Skills & Qualities

  • Excellent communication & interpersonal skills
  • Pleasant personality & child-friendly approach
  • Good time-management and organizational skills
  • Ability to multitask and stay calm during busy hours
  • Proficiency in MS Office / Google Workspace (Docs, Sheets, Drive)
  • Comfortable using CRM / clinic software (training provided)
  • Strong sense of confidentiality & professionalism

Educational & Experience Requirements

  • Bachelor's degree preferred (any discipline)
  • Experience in healthcare / educational environment preferred (not mandatory)
  • Freshers with excellent communication skills may apply

Work Timings

  • Monday to Saturday
  • 8:00 AM – 6:00 PM (or centre-specific timing)

Reports To

  • Centre Manager / Administrative Head
  • Clinical Lead (for coordination tasks)

Personality Fit

  • Warm, empathetic, polite, and approachable
  • Respectful and sensitive to neurodivergent children & parents
  • Team-oriented and proactive

Job Types: Full-time, Permanent

Pay: ₹8, ₹27,106.65 per month

Work Location: In person



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