Office Administrator/Receptionist
3 days ago
The Office Administrator / Receptionist at MindfulCDC plays a key role in ensuring a warm, supportive, and professionally managed environment for parents, children, and clinicians. This role assists with front-desk operations, parent communication, scheduling, and overall centre coordination.
Key ResponsibilitiesFront-Desk & Parent Interaction
- Welcoming parents and children to the centre in a warm, professional manner
- Responding to inquiries in person, via phone, email, and WhatsApp
- Guiding new parents politely regarding intake process, paperwork, and centre protocols
- Ensuring waiting area is clean, calm, and child-friendly
Appointments & Scheduling
- Managing therapist appointment schedules and session timings
- Coordinating cancellations, rescheduling, and follow-ups with parents
- Maintaining smooth flow between sessions and therapist availability
- Updating and monitoring daily attendance of children and therapists
Administrative Tasks
- Maintaining records: intake forms, admission files, parent agreements, session logs, feedback forms
- Managing billing, daily accounts, receipts, and session tracking
- Coordinating with team for events, parent meetings, workshops & assessments
- Handling centre supplies and inventory (stationery, therapy materials, housekeeping items)
Communication & Support
- Sharing program updates, reminders, and announcements with parents
- Maintaining a positive and confidential line of interaction between parents and therapists
- Escalating concerns to management appropriately (attendance issues, complaints, emergencies)
- Coordinating with school-tie-up centres (if applicable)
Centre Operations
- Supervising facility cleanliness and maintenance, ensuring hygiene standards
- Coordinating housekeeping staff and technicians for repairs/service needs
- Ensuring safety protocols and visitor log maintenance
Required Skills & Qualities
- Excellent communication & interpersonal skills
- Pleasant personality & child-friendly approach
- Good time-management and organizational skills
- Ability to multitask and stay calm during busy hours
- Proficiency in MS Office / Google Workspace (Docs, Sheets, Drive)
- Comfortable using CRM / clinic software (training provided)
- Strong sense of confidentiality & professionalism
Educational & Experience Requirements
- Bachelor's degree preferred (any discipline)
- Experience in healthcare / educational environment preferred (not mandatory)
- Freshers with excellent communication skills may apply
Work Timings
- Monday to Saturday
- 8:00 AM – 6:00 PM (or centre-specific timing)
Reports To
- Centre Manager / Administrative Head
- Clinical Lead (for coordination tasks)
Personality Fit
- Warm, empathetic, polite, and approachable
- Respectful and sensitive to neurodivergent children & parents
- Team-oriented and proactive
Job Types: Full-time, Permanent
Pay: ₹8, ₹27,106.65 per month
Work Location: In person
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