Strategic Consultant

Strategy Consultant - Adoption, Change
Communication & Engagement | Mumbai or Pune | Hybrid

 
About the Role

As a Strategic Consultant, you
will work closely with customers to drive user adoption, engagement, and
retention on their learning platforms. Your role is critical in helping
organizations maximize the value of their investments by developing and executing
strategic initiatives that enhance platform usage, optimize user experience,
and reinforce long-term customer success.
By leveraging marketing
strategies, data-driven insights, and innovative engagement techniques, you
will guide customers in fostering a culture of continuous learning and digital
adoption. This role sits within the Chief Customer Officer's organization and
the Services team, playing a key part in strengthening our customer-centric
approach.

In this role you will

Customer
Strategy & Consulting
Act
as a strategic advisor to customers, helping them develop and execute
adoption and engagement strategies tailored to their business goals.
Partner
with customer stakeholders to identify challenges and implement solutions
that drive sustained usage and learner engagement.
Provide
ongoing consulting services to optimize the user experience and ensure
long-term platform success.
Adoption
& Engagement Initiatives
Design
and implement marketing and communication strategies that boost user
adoption and retention.
Develop
and execute launch campaigns, engagement programs, and content strategies
that create excitement and sustained interaction on the platform.
Craft
compelling messaging across multiple channels (email, push notifications,
web pop-ups, social media) to drive engagement and reinforce value.
Customer
Success & Retention
Work
cross-functionally with internal teams to align adoption strategies with
overall customer success objectives.
Use
data and analytics to track user behavior, measure engagement
effectiveness, and make data-driven recommendations.
Stay
informed on industry trends and best practices to continuously enhance
customer engagement strategies.

You've Got What It Takes If You

 
4 years of experience in strategic consulting, customer success, or
marketing strategy with a focus on user adoption and engagement.
Strong
ability to develop and execute engagement campaigns that drive measurable
user adoption and retention.
Exceptional
communication, presentation, and consulting skills to influence customers
and internal stakeholders.
Proven
experience in managing multiple projects, coordinating cross-functional
teams, and adapting to shifting priorities.
A
data-driven mindset with the ability to translate insights into actionable
strategies.
Creative
problem solver with a passion for improving customer experiences and
digital adoption.
Technical
acumen—while not an engineering role, the ability to understand new-age
technologies is an asset.
MBA
or equivalent advanced degree preferred

#LI-Hybrid

Our Culture:

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.  

Who We Are:

Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

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