Senior Salesforce Developer

Overview

EagleView is looking for an experienced Senior Salesforce Developer to work closely and effectively with key business owners/teams in planning, implementation, and maintenance of projects. This individual will interact closely with business, sales operations, support and systems teams to effectively provide ongoing support for projects of varying size, duration, and complexity as well as supporting production issues. This person will serve as the 'go to' for EagleView's users, develop and deploy scheduled releases, promote adoption, keep current on new releases and AppExchange solutions, and more. This role provides interesting, varied and exciting work and an opportunity to ensure EagleView's Salesforce implementation scales with our rapidly growing business.

Responsibilities

• Build customized solutions in Salesforce and associated systems that support EagleView's business requirements and processes
• Heavy focus on AgentForce usecases to reduce time spent in manual repeatable tasks
• Salesforce Service Cloud Voice & Einstein AI (Generative & Predictive)
• Work with business partners to review operational procedures, identify inefficiencies and design, develop and configure customizable and scalable processes and solutions
• Perform reviews of the data, developing complex CRM solutions to ensure that best practices are followed and the best data solutions are provided
• Proficient in designing, documenting, building, coding standards, testing and deploying Salesforce system enhancements including complex formula fields, validation rules, workflow rules and actions, approval processes, and reporting and dashboards
• Configuration and maintenance of user security permissions and hierarchies to comply with organizational requirements
• Maintain user roles, ensuring there are no security breaches that could place a risk on the companys data
• Understand and manage complex data migration and hygiene projects
• Work with end users to provide best practices and tips on Salesforce, including training, documentation as well as technical support and troubleshooting
• Create system operation dashboards, reports and statistics that support data-driven decision making and process improvement across the organization
• Review upcoming Salesforce release features and updates to integrated applications and provide recommendations when necessary to enhance efficiency, stability and productivity
• Build relationships at every level of the organization

Qualifications

• Minimum 5 years administration experience within Salesforce
• Minimum 5 years administration experience within Salesforce
• Minimum 8 years development experience
• Salesforce AgentForce Experience
• Salesforce Service Cloud Voice Telephony Solution
• Salesforce MIAW (Message In-App Web)
• Salesforce Omni-Channel
• Salesforce Einstine for Service Cloud and Sales Cloud
• Salesforce Platform Developer I and Salesforce Platform Developer II Required
• Salesforce Administration Certification (ADM 201) required (ADM 211 preferred)
• Lightning UI/Component Experience a must.
• Proficiency with SOQL, APEX, Lightning, Aura, Visualforce, Web Services, API integrations
• Familiarity with JavaScript, HTML5, CSS
• Experience with complex data migration scenarios, SQL, and data quality tools (e.g. DemandTools)
• Must be able to work across multiple time zones
• Bachelor's degree
• Experience in managing integrated applications such as Salesforce CPQ, Highspot, Subscription Management (Revenue Cloud)
• Self-starter, confident in his/her abilities, self-motivated and able to work effectively with little supervision.
• Ability to establish credibility and rapport with technical and non-technical team members and work collaboratively and cross-functionally.
• Excellent analytical and problem-solving skills ability to understand business and technical requirements and "speak the language" of the various stakeholders.
• Excellent interpersonal skills with a demonstrated ability to work in a team-oriented sales-driven environment.