Senior / Staff - Developer Documentation Writer

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Are you an experienced technical writer who loves diving into the technical details and isn't afraid to read code? We're a collaborative team of writers working with developers, quality engineers, product managers, and usability experts to make Salesforce easier to use. In this role, you'll be creating content for a highly technical developer and admin audience, covering everything from APIs and automation to platform services.

You'll work on complex, highly technical projects, including UI/UX text reviews, developer guides, API references, and in-product help. You're a problem solver with strong people skills, able to turn intricate technical details into clear, accurate, and useful content. You'll also apply your content strategy expertise to plan and deliver documentation that supports new product and feature development. If you're self-directed, passionate about technology, comfortable reading code, and eager to produce high-quality documentation, this role is for you.
 

Required Skills and Experience

• Bachelor's degree in a STEM field, Communications, or similar

• Proven English writing skills with samples

• 8+ years of Technical Writing experience with 4+ years of experience writing for a developer audience

• Ability to work on multiple projects at once

• Ability to learn new technologies quickly

• Strong content strategy skills with a customer advocacy mindset

• Phenomenal people and communication skills

• Focus on quality and details

• Strong team player

Desired Experience and Skills

• Experience with source control software such as Perforce and Git

• Experience with Markdown

• Knowledge of DITA and XML-based authoring tools such as Oxygen

• Experience documenting APIs

• Working knowledge of XML or HTML

• Experience with AI or GPT interfaces and prompts

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more

• World-class enablement and on-demand training with

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

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Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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