Technical Documentation Writer

Company Description

is a leading provider of next-generation digital solutions, empowering enterprises to scale in an ever-evolving digital-first world. With over 22 years of experience and a global team of 2200+ experts, we have successfully delivered 1000+ projects across industries such as Healthcare, Automotive, Finance, Retail, and E-learning. Our core competencies include AI, digital transformation, cloud enablement, enterprise software development, and advanced analytics. We prioritize agile methodologies, regulatory compliance, and strategic technology partnerships with AWS, Azure, and Salesforce to deliver impactful results. Join our mission to shape the future of technology.

Role Description

This is a full-time on-site role for a Technical Documentation Writer, located in Bengaluru. The Technical Documentation Writer will be responsible for creating, editing, and maintaining high-quality technical documentation and user manuals that meet applicable standards. Day-to-day tasks include working closely with engineering and product teams to gather technical information, crafting clear and concise materials, and ensuring documentation is accurate, accessible, and up-to-date. Collaboration with cross-functional teams to streamline documentation processes will also be a key focus of this role.

• Location -
  Bangalore, Gurugram, Hyderabad
• Shift
  PM to 6.30 AM
• 15 yrs education mandatory
• No use of AI tools while doing assessment
• 2 rounds
• 1st - initial interview and assessment shared, if cleared, 2nd round - technical & 3rd is HR
• Years of experience
• 3+ yrs to up to 10 yrs
• communication
• good/great/excellent communication only

Technical Documentation Writer Role Expectation (L10)

• Produce clear and high-quality reference, support, and how-to articles.
• Collaborate with subject matter experts (SMEs) to identify and address content knowledge gaps.
• Draft, refine, and publish clear, user-focused content.
• Ensure consistency with style and quality standards.
• Organize content for optimal user experience and accessibility.
• Enhance articles with visuals like diagrams and screenshots.
• Collaborate with product and engineering teams to align documentation with product needs.
• Continuously improve documentation based on user feedback and metrics.

Skills

• Excellent writing and editing skills
• Proficiency in adhering to internal style guidelines
• Strong verbal and written communication abilities
• Effective project management and organizational skills
• Customer service orientation with a user-focused mindset
• Strong analytical skills to interpret technical information accurately
• Attention to detail and commitment to content accuracy
• Ability to collaborate effectively with cross-functional teams

Qualifications

• Bachelor's degree or equivalent qualification.
• Bachelor's degree in English, Communications, Journalism, Technical Writing, or a related field.
• Minimum 3+ years of professional writing experience.
• Experience with CMS (Content Management Systems) and basic HTML knowledge.
• Experience working in a fast-paced, project-driven environment.
• Strong understanding of user-centered documentation

Mandatory Requirements

• Resources should go through an initial interview, followed by an assessment. If they clear the assessment there will be a final round of interview before the resource is selected.
• Assessment evaluation will be very stringent, and the resources are required to follow all the guidelines and procedures as stated in the attachment (will be shared later).
• Resources must be from Bangalore, Hyderabad or Gurugram/Gurgaon locations. If in other locations, the resource must be willing to relocate.
• Resources must be flexible for working on night shifts.
• Resources should be strong in communication and editorial skills.
• If any third-party assessments are carried out to test their language skills, please attach the assessment results as well.
• Transportation facility, night shift allowance, double wage for holidays, internet allowances will be provided based on eligibility.