
Amazon connect
1 week ago
Job Description
Amazon Connect developer with 5-7 years' experience.
Experience with Amazon Connect (Contact flows, queues, routing profile)
Integration experience with Salesforce (Service Cloud Voice)
Hands-on with AWS services
AWS Lambda (for backend logic) Programming language Java or Python
Amazon Lex (Voice/chat bots)
Amazon Kinesis (for call analytics and streaming)
Amazon S3 (Storage)
Amazon DynamoDB
CloudWatch
IAM
Proficiency in programming scripting Java Script, Nodejs
Familiarity with CICD pipelines DevOps and infrastructure as code Terraform CloudFormation
Knowledge of contact center KPIs and analytics dashboards
Solid experience in REST APIs and integration frameworks.
Experience working in Agile Scrum environments
Experience in Automating deployments of contact center setup using CI/CD pipelines or Terraform
Lead the end to end implementation and configuration of Amazon Connect
Understanding of telephony concepts SIP DID ACD IVR CTI
AWS Certified Solutions Architect or Amazon Connect certification
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