Amazon connect

1 week ago


Pune, Maharashtra, India IOWeb3 Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Description

Amazon Connect developer with 5-7 years' experience.

Experience with Amazon Connect (Contact flows, queues, routing profile)

Integration experience with Salesforce (Service Cloud Voice)

Hands-on with AWS services

AWS Lambda (for backend logic) Programming language Java or Python

Amazon Lex (Voice/chat bots)

Amazon Kinesis (for call analytics and streaming)

Amazon S3 (Storage)

Amazon DynamoDB

CloudWatch

IAM

Proficiency in programming scripting Java Script, Nodejs

Familiarity with CICD pipelines DevOps and infrastructure as code Terraform CloudFormation

Knowledge of contact center KPIs and analytics dashboards

Solid experience in REST APIs and integration frameworks.

Experience working in Agile Scrum environments

Experience in Automating deployments of contact center setup using CI/CD pipelines or Terraform

Lead the end to end implementation and configuration of Amazon Connect

Understanding of telephony concepts SIP DID ACD IVR CTI

AWS Certified Solutions Architect or Amazon Connect certification



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