Director, Transformation Program Management

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Head of Transformation - Finance OperationsPosition OverviewWe are seeking a dynamic and strategic Head of Transformation - Finance Operations to lead enterprise-wide finance operations transformation initiatives. This role will drive digital innovation, process optimization, and organizational change to enhance finance operations, reporting capabilities, and business insights across our global commercial real estate platform.Key ResponsibilitiesStrategic LeadershipPartner with the Global Head of Finance Operations to create cutting-edge, best-in-class processes that serve the business with innovation leadershipDevelop and execute comprehensive finance operations transformation roadmap aligned with business objectivesLead cross-functional teams through complex change management initiativesPartner with senior leadership to identify opportunities for operational excellence and cost optimizationDrive adoption of emerging technologies and best practices in finance operationsEstablish our organization as the industry leader in finance operations innovationProcess & Technology TransformationCollaborate with Global Head to design revolutionary finance operations processes that set industry standardsOversee implementation of modern finance operations systems (ERP, planning tools, analytics platforms, generative AI driven processes)Re-Design to optimize finance operations processes across all areasLead automation initiatives to reduce manual processes and improve accuracyEstablish standardized finance operations processes across global markets and business linesPioneer next-generation finance operations capabilities that differentiate our businessChange Management & Organization DevelopmentDevelop change management strategies to ensure successful adoption of new processes and technologiesBuild transformation capabilities within finance operations teamsCreate training programs and knowledge transfer protocolsFoster culture of continuous improvement and innovationChampion best-in-class service delivery models that exceed business expectationsProjects and AccountabilityProject Accountability: Own delivery of different aspects of project management including – due diligence,solution design, implementation roadmap, project coordination, risk management, testing coordination and stakeholder communication.Project planning and execution: Generate and deliver a detailed project execution plan concerning the execution of all aspects of the project.Business Case: Prepare cost-benefit analyses for projects across departments while identifying areas where cash flow and revenue can be improved.Budgetary oversight - develop project budgets, obtain approvals for and adhere to project scope. Own budget of the assigned project and enable project sponsor to make well-informed decisions about proposed investments, emerging opportunities, and areas for improvement.Requirements gathering: Working with the business and finance teams to understand and clarify their requirements, develop scope, cost, and budget estimates and present to the sponsor for approval.Risk Management – Consider the potential impact the project will have on the business should it cause an interruption and identify appropriate actions plans to mitigate risk.Project Reporting: Present progress updates to Steering Committees and Working groups and drive meaningful insights while providing a roadmap for successPerformance & AnalyticsEstablish KPIs and metrics to measure transformation successImplement advanced analytics and business intelligence capabilitiesDrive data-driven decision making across finance operations organizationDevelop real-time reporting and dashboard capabilitiesCreate innovative performance measurement frameworks that position us as industry leadersRequired QualificationsEducation & ExperienceChartered Accountant preferred with qualifications in Technology15+ years of progressive finance operations experience with 5+ years in transformation/change management rolesExperience in commercial real estate, professional services, or similar complex service industries preferredTechnical SkillsProven track record leading large-scale system implementations (SAP, Oracle, Workday, etc.)Strong knowledge of finance operations planning and analysis tools (Hyperion, Anaplan, Adaptive Insights)Experience with business intelligence platforms (Tableau, Power BI, Qlik)Understanding of automation technologies (RPA, AI/ML applications in finance operations)Leadership & Soft SkillsExceptional project management and program leadership capabilitiesStrong communication and stakeholder management skillsProven ability to influence and drive change across matrixed organizationsStrategic thinking with strong analytical and problem-solving abilitiesExperience managing global, culturally diverse teamsPassion for innovation and creating industry-leading solutionsAbility to work effectively across multiple parts of the organization with similar mandates – JLL Technology, Business Excellence and Operations Management teamsPreferred QualificationsExperience with Agile/Lean methodologiesChange management certification (Prosci, Kotter, etc.)Knowledge of regulatory requirements in multiple jurisdictionsBackground in shared services or center of excellence modelsTrack record of developing award-winning or industry-recognized finance operations processesLocation: On-site –Gurugram, HRScheduled Weekly Hours:40If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. 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