Solution Architect-BMC Helix

2 days ago

Gurugram Noida, India Ericsson Full time ₹ 1,50,000 - ₹ 28,00,000 per year

Job Summary

We are seeking a BMC Helix ITSM Administrator to manage, support, and optimize BMC Remedy ITSM applications. The ideal candidate should possess deep technical expertise in BMC ITSM modules, strong troubleshooting skills, and a solid understanding of ITIL processes.

  • Provide support and configuration for core BMC ITSM modules: Incident, Problem, Change, Asset, and Service Request Management.
  • Design and implement workflow customizations, filters, escalations, and business rules.
  • Configure custom approval flows, notification mechanisms, and dynamic data forms within Smart IT and Digital Workplace (DWP)
  • Provide performance tuning, upgrade support, and migrations.
  • Develop custom modules and smart applications using BMC Innovation Studio
  • Build and maintain REST/SOAP API integrations with external systems such as Active Directory etc.

Required Skills & Qualifications:

  • 8+ years of experience in BMC Remedy / Helix ITSM administration
  • Deep hands-on experience with Developer Studio, Innovation Studio, and Smart IT
  • Proven track record of designing and customizing ITSM workflows and module-level enhancements
  • Strong understanding of CMDB architecture, Discovery integration, and service modelling
  • Experience in enterprise integration using REST, SOAP, and middleware connectors
  • Proficiency in designing dashboards using BMC Smart Reporting and other BI tools
  • Strong problem-solving and RCA skills in high-availability production environments
  • Excellent understanding of ITIL v4 practices; experience in compliance-driven environments (e.g., SAMA, NCA ECC)

Nice-to-Have Skills:

  • Exposure to BMC Helix Innovation Suite Smart Apps development
  • Familiarity with container orchestration (e.g., Docker/Kubernetes for Helix on-prem setups)
  • Scripting experience (Python, JavaScript, Shell) for automation and integration tasks
  • Knowledge of database query tuning and BMC system schema (PostgreSQL, Oracle)
  • Awareness of compliance frameworks like SAMA CSF, NCA ECC, ISO 27001, or COBIT
  • Experience with Agile/DevOps environments and CI/CD integrations (e.g., Jenkins, Git)
  • Familiarity with BMC Discovery, BMC Helix ITOM, or AIOps features is an advantage

Preferred Certification:

  • BMC Certified Professional: Helix ITSM
  • BMC Certified Developer: Helix Innovation Suite
  • BMC Certified CMDB Specialist
  • ITIL v4 Foundation or Managing Professional

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