BMC- AI Operations

About this opportunity

With the introduction of 5G and cloud, the role of IT Managed Services has evolved to become an enabler of new revenue opportunities, in addition to delivering efficient cloud and IT operations for service providers on their 5G journey.

Join us to understand how different technologies come together to build a best-in-class solution which has made Ericsson lead the 5G evolution. We will also explain how you can be part of this outstanding culture and advance your career while creating a global impact.

• We believe in trust – we trust each other to do the right things
• Therefore, we believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity – trying new things and learning from our mistakes.
• We believe in sharing our insights and helping one another to build an even better user plane.
• We truly believe in happiness, we enjoy and feel passionate about what we do and value each other's technical competence deeply.

What you will do

• Solution Design and Implementation: Plan, design, deploy, and configure BMC Helix AIOps components, including monitoring tools (e.g., BMC Helix Operations Management), capacity optimization (e.g., BMC Helix Continuous Optimization), and log analytics. Integrate with existing systems like ServiceNow or Jira for seamless IT operations.
• AI/ML-Driven Operations: Utilize AI algorithms for advanced anomaly detection, event correlation, causality determination, and root cause isolation to minimize downtime and automate incident resolution.
• Customer Engagements: Conduct discovery sessions to assess client needs, deliver tailored demonstrations of BMC Helix capabilities (e.g., Agentic AI, intelligent automation), and provide best-action recommendations for remediation.
• Administration and Support: Manage upgrades, migrations, integrations, and sustenance support for BMC Helix suite, including on-premise and SaaS deployments. Troubleshoot issues in multi-cloud, mainframe, and edge environments.
• Collaboration and Innovation: Work with cross-functional teams (e.g., product specialists, sales) to support customer projects. Stay updated on trends in GenAI, ITSM, ITOM, AIOps, and DevOps principles.
• Reporting and Optimization: Develop dashboards (e.g., using Grafana or True Sight Smart Reporting) for performance insights and optimize IT resources using predictive analytics.

You will bring

• Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Experience: 4-10 years in IT operations, AIOps, or ITOM roles. Hands-on experience with BMC Helix (e.g., Operations Management, Discovery, AIOps) or similar platforms like True Sight, ServiceNow, or Splunk.
• Technical Skills:

o Proficiency in AI/ML concepts for IT (e.g., anomaly detection, root cause analysis).

o Scripting and API knowledge (e.g., Python, JavaScript, REST APIs).

o Familiarity with monitoring tools (e.g., BMC Patrol, SolarWinds), orchestration (e.g., True Sight Orchestration), and discovery tools (e.g., BMC Discovery).

o Understanding of ITIL, DevOps, and service management frameworks.

Experience 4-10 Year

Location – Noida/Gurgaon/Bangalore/Chennai/Kolkata/Pune

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida