Sr. Veterinary Receptionist

2 days ago

Mumbai, Maharashtra, India Crown Veterinary Services Full time ₹ 4,00,000 - ₹ 12,00,000 per year
Company Overview:
Crown Veterinary Services Pvt Ltd is a leading non-profit organization in the veterinary industry dedicated to providing high-quality care to animals. With a team of experienced veterinarians and compassionate staff, we aim to create a positive impact on the lives of animals in need.
Role and Responsibilities:
- Welcoming, assisting, and directing handlers and owners in a professional and friendly manner.
- Ensuring that clients are promptly attended to and not kept waiting for more than 10 minutes at the reception.
- Answering all phone calls and providing necessary information to callers while encouraging them to schedule appointments.
- Classifying consultations as complete or on-going and ensuring follow-up appointments are booked with the appropriate veterinarian.
- Assessing the types of appointments and scheduling time slots accordingly.
- Ensuring that doctors receive all relevant messages and information.
- Maintaining a log of missed calls and following up with clients for their next appointments.
- Keeping a record of all received calls in a call history log.
- Placing confirmation calls to clients one day prior to their scheduled appointments.
- Handling cash deposits at the bank when required.
- Assisting in the role of a pharmacist on days when no pharmacist is available (training will be provided).
Candidate Qualifications:
- Minimum 8-15 years of experience in a similar role.
Required Skills:
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize
  • Attention to detail

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