Client Relationship Executive

6 days ago

Kandivali Mumbai Maharashtra, India Oasis Luminaires Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job description:

About US:

Oasis Luminaires is a leading provider of high-quality lighting solutions, specializing in the design and manufacturing of innovative lighting products for residential, commercial, and industrial applications. With a commitment to sustainability, efficiency, and excellence, we strive to illuminate the world with cutting-edge technology and superior customer service

Key Responsibilities:

  • Build and maintain strong, long-lasting client relationships.
  • Serve as the primary point of contact for assigned clients, addressing inquiries and resolving issues promptly.
  • Understand clients' business needs, goals, and challenges to provide tailored solutions.
  • Collaborate with internal teams (sales, operations,accounts) to deliver excellent service.
  • Regularly follow up with clients to ensure satisfaction and identify opportunities for upselling or cross-selling.
  • Maintain accurate records of client interactions in CRM systems.
  • Prepare and present client reports, updates, and performance reviews.
  • Assist in contract renewals, proposals, and negotiations.
  • Stay updated on industry trends and competitors to anticipate client needs.
  • Handle escalations with professionalism and ensure timely resolution.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field (preferred).
  • Proven experience in client servicing, customer relationship management, or sales support.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and conflict-resolution abilities.
  • Proficiency in MS Office and CRM software.
  • Ability to manage multiple accounts and prioritize tasks effectively.
  • Customer-oriented mindset with attention to detail.

Job Type: Full-time

Pay: From ₹30,000.00 per month

Work Location: In person

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