Digital Sales Executive

5 days ago

Chennai, Tamil Nadu, India Uniscans & Labs Pvt Ltd Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Role: Executive

Department: Customer Support (Facebook & Instagram Enquiries)

Location: Vadapalani

Reports to: Team Leader

Job Purpose: We are looking for a proactive Digital Marketing Executive to handle customer enquiries received through Facebook and Instagram, Website notificationin mail, Just dial Notification in APP. The role involves responding to leads, maintaining communication with potential customers, and ensuring a smooth experience from first enquiry to appointment or service booking.

Responsibilities: (As assigned to the Executive)

  1. Monitor Facebook and Instagram, Website notificationin mail, Just dial Notification in APP for incoming messages, comments, and leads.

  2. Respond to customer queries in a timely, professional, and helpful manner.

  3. Maintain records of enquiries and follow-up using spreadsheets or CRM tools.

  4. Coordinate with the front office or service teams to confirm appointments based on social media leads.

  5. Support digital campaigns by giving feedback about commonly asked questions or issues.

  6. Collaborate with the marketing team to improve engagement and lead quality.

Reports to be prepared

Ø Calling & WhatsApp data

Ø Consolidated database creation on calling activity

Ø Conversion data

Job Specification:

Ø Educational Qualification – Degree/ Diploma

Ø Experience Required – 0 to 2 years of Experience

Skills required:

Ø Good communication in English and Tamil.

Ø Need responsibility in there handling customers.

Ø Familiarity with Facebook and Instagram business pages.

Ø Basic understanding of digital marketing and lead management.

Ø Organized and able to handle multiple enquiries efficiently.

Ø Friendly and customer-oriented approach.

Ø Flexible to work in shifts

Job Types: Full-time, Permanent

Pay: Up to ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • English (Required)
  • Tamil (Required)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Work Location: In person

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