L1/L2/L3 Support Analyst

4 days ago

Mumbai, Maharashtra, India Techouts Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Required Skills & Qualifications:

  • Bachelors degree in computer science, Information Systems, or related field.
  • 28 years of experience in application support or system configuration roles.
  • Strong understanding of enterprise application architecture and configuration frameworks.
  • Experience with configuration tools, admin consoles, and system parameters.
  • Familiarity with ITSM platforms (e.g., ServiceNow, Jira).
  • Excellent troubleshooting and analytical skills.
  • Strong documentation and communication abilities.

Preferred Qualifications:

  • Experience with cloud platforms (e.g., Azure, AWS) and SaaS configurations.
  • Experience with , type scripting, java scripting
  • Exposure to DevOps practices and CI/CD pipelines.
  • Knowledge of scripting (e.g., PowerShell, Python) for automation.

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