Chief Operating Officer

The Chief Operating Officer (COO) will be responsible for leading the overall operations, service delivery, and commercial growth of the Container Terminals and Empty Yard facilities business catering to shipping lines. The role demands a strong focus on operational efficiency, customer satisfaction, safety, compliance, and financial performance while driving innovation and digital transformation in line with global shipping and logistics standards.

Key ResponsibilitiesStrategic & Business Leadership

• Define and implement operational strategies to support the company's long-term vision in the container terminals and empty container yard (ECY) domain.
• Drive business growth through service expansion, strategic partnerships, and innovation in yard and terminal operations.
• Collaborate with the MD and Board in shaping company policies, business models, and investment priorities.

Operational Excellence

• Oversee day-to-day operations across container terminals and empty yards, ensuring efficiency, productivity, and turnaround performance.
• Optimize yard planning, container movement, handling equipment utilization, and vessel/yard interface efficiency.
• Implement best practices for repairs, maintenance, and value-added services for shipping lines.
• Ensure infrastructure, technology, and manpower are aligned to deliver world-class service standards.

Customer & Stakeholder Management

• Build and maintain strong relationships with shipping lines, port authorities, transporters, vendors, and key stakeholders.
• Act as the primary point of escalation for major clients and ensure high levels of customer satisfaction.
• Develop customer-centric solutions that enhance competitiveness and market positioning.

Financial & Commercial Accountability

• Own the P&L for the business vertical, ensuring profitability and sustainable growth.
• Monitor revenue streams, cost structures, and implement cost optimization measures.
• Evaluate and lead new investments, projects, and expansion opportunities in terminals and empty yard facilities.

People & Culture Leadership

• Build, lead, and mentor a high-performance operations team across multiple facilities.
• Foster a culture of safety, discipline, compliance, and continuous improvement.
• Ensure training, career development, and succession planning for key roles.

Compliance, Safety & Sustainability

• Ensure all operations adhere to local, national, and international regulations, including customs and shipping industry standards.
• Drive safety-first culture with zero tolerance for unsafe practices in terminal/yard operations.
• Implement sustainability initiatives to reduce carbon footprint and align with ESG goals.

Key Requirements

• Graduate/Postgraduate in Logistics, Port/Maritime Management, Engineering, or Business Administration; MBA preferred.
• 15–20 years of experience in container terminals, shipping lines, CFS/ICD operations, or empty yard facilities, with at least 5 years in a senior leadership role.
• Strong knowledge of terminal/yard operations, equipment, logistics processes, and digital technologies (TOS, Yard Management Systems).
• Proven track record in managing large teams, delivering operational efficiency, and driving business growth.
• Excellent relationship management with shipping lines, port authorities, and regulators.
• Strong financial and commercial acumen with P&L management experience.
• Ability to operate in a fast-paced, dynamic, and competitive environment.

Competencies

• Strategic vision with operational detail orientation.
• Strong leadership, communication, and stakeholder management.
• Problem-solving and decision-making under pressure.
• Customer-centric and innovation-driven mindset.
• High integrity, resilience, and adaptability.

Job Type: Full-time

Pay: ₹269, ₹1,399,749.24 per year

Application Question(s):

• Do you have about at least 10 years experience in managing the Operations of Container Terminals and Empty Yard facilities business?
• The role is based in Mumbai. If you are out of Mumbai, are you willing to relocate for this job?

Work Location: In person